Pms/tech Administrator
Dubai, United Arab Emirates
Job Description
Position Overview
We are looking for a PMS/Tech Administrator to manage and optimize our Property Management System (PMS), ClickUp (project management), HubSpot (CRM), and other operational software. The ideal candidate will oversee day-to-day administration, user support, and system improvements to ensure that all teams are utilizing these tools effectively. By serving as a bridge between business needs and technology, you will play a key role in enhancing productivity, efficiency, and data accuracy across the organization.
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Key Responsibilities
System Administration
We are looking for a PMS/Tech Administrator to manage and optimize our Property Management System (PMS), ClickUp (project management), HubSpot (CRM), and other operational software. The ideal candidate will oversee day-to-day administration, user support, and system improvements to ensure that all teams are utilizing these tools effectively. By serving as a bridge between business needs and technology, you will play a key role in enhancing productivity, efficiency, and data accuracy across the organization.
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Key Responsibilities
System Administration
- Configure and maintain our Property Management System (PMS), ensuring data integrity, user permissions, and reliable performance.
- Administer ClickUp, HubSpot, and any related operational software (creating accounts, managing user access, setting up workflows, etc.).
- Monitor system health, troubleshoot technical issues, and coordinate with external vendors or IT teams when needed.
- Provide front-line support to internal teams on daily software usage and best practices.
- Develop and deliver onboarding materials (e.g., quick-start guides, user manuals, training sessions) to help new and existing employees use systems effectively.
- Act as the first point of contact for any system-related queries, escalating complex problems to software providers or the IT department.
- Analyze and document existing workflows within PMS, ClickUp, and HubSpot to identify areas for automation or optimization.
- Propose and implement improvements in processes, leveraging system functionalities (e.g., automation, integrations, custom reports).
- Collaborate with department leads to design solutions that improve efficiency in operations, customer support, maintenance, and other key functions.
- Monitor data quality across all systems; conduct regular audits to resolve duplicates, incorrect entries, or incomplete records.
- Generate regular and ad-hoc reports for leadership, providing insights on productivity, operational metrics, and system usage.
- Work closely with department champions or managers to align data structures and reporting requirements.
- Coordinate with the Operations & Systems Manager or Business Excellence team to align technology initiatives with broader business goals.
- Collaborate with the Product Manager (if applicable) or external software teams to request new features or enhancements.
- Communicate system updates, known issues, and upcoming changes to relevant stakeholders.
- Education: Bachelors degree in Information Systems, Business Administration, Computer Science, or related field (preferred).
- Technical Proficiency:
- Hands-on experience administering property management systems (e.g., Guesty, Breezeway, custom PMS) is a strong advantage.
- Familiarity with CRM tools (e.g., HubSpot) and project management software (e.g., ClickUp, Asana, Trello).
- Basic understanding of system integrations, data flows, and API configurations (a plus).
- Analytical & Problem-Solving: Ability to diagnose issues and propose efficient solutions.
- Communication: Strong verbal and written English skills to train users, document processes, and collaborate with technical and non-technical teams.
- Organization & Detail Orientation: Proven ability to handle multiple tasks, prioritize effectively, and maintain consistent data accuracy.
- Proactive and Resourceful: Takes initiative to identify gaps and suggest improvements without waiting for direction.
- Team Player: Comfortable working cross-departmentally, translating business needs into technical requirements.
- Customer-Focused: Driven to deliver a positive experience to internal customers (staff) and external clients by ensuring systems run smoothly.
- Continuous Learner: Eager to keep up with new features, best practices, and industry trends in property management and CRM platforms.
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Job Detail
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Job IdJD1845533
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned