Job Description

Wood is currently recruiting for a PMC Senior Warranty Coordinator (Office based) in Abu Dhabi city, UAE with extensive experience in the oil and gas upstream industry. Successful candidate shall perform below duties;

Oversees and processes the warranty, commission and service requests from a technical and project management perspective. Responsibilities may include, researching and reviewing contract and technical information, resolving delays and concerns, working to secure resources and overseeing status and completion.

+ Serves as the primary resource to receive, review and resolve warranty, commissioning and servicing requests from client/customer

+ Oversees the processing of requests and serves as a liaison with operations, vendors, and partners on warranty claims and processing; assists with processing or providing information.

+ Develops or recommends appropriate operating procedures, technical libraries, best practices, and materials to ensure operational efficiency and technical support resources for the field.

+ Serves as a team member to oversee the problem or service resolution with warranty, manufacturing, commission, and services.

+ Develops appropriate reports, summaries, and statistics to review operational status, improve services, and identify trends.

+ Develops or recommends tracking methods for service needs, status, technical competencies, and other project management related requirements; implements and maintains as required.

+ Develops or recommends standards, policies and procedures for operations; implements and monitors.

+ Reviews technical, operational, and procedural information; interprets requirements and specifications for the field or management.

+ Performs other duties and responsibilities as assigned.

+ Bachelor degree in Engineering or an equivalent

+ Minimum 10 years in Engineering EPC project Contracts / Warranty Claims Operational Experience.

+ Applying project management principles, such as tracking status, identifying potential delays, and securing appropriate resources.

+ Understating of warranty administration principles and practices, such as technical requirements, interpreting standards and clauses, and related information.

+ Overseeing and updating processes, information libraries, and related reference material.

+ Working within a team environment to provide and receive information, communication and direction.

+ Displaying interpersonal skills to influence and motivate others and respond to changing environments and being flexible and resourceful.

+ Applying basic engineering skills to understand service, equipment, processes and information required.

+ Applying maintenance principles and practices related to process, components, production equipment, and related experience and/or training.

+ Developing or reviewing policies, procedures, or standards; implementing and maintaining compliance.

+ Reading and applying technical information and requirements

+ Operating the Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills.

Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people.

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Published Position Title: PMC Warranty Claim Coordinator

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Name: Fixed Term

External Company Name: Wood Plc

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