Job Description

Main Job PurposeProvides general healthcare advice and dispenses prescription and nonprescription medication along with nonpharma products to customers Supervises the retail store team and operations in order to ensure key sales targets customer satisfaction levels along with operational readiness levels are continously met


Accountabilities


Store Management:


Ensure store readiness by monitoring compliance with internal readiness guidelines eg staff readiness check uniforms name tags etc store readiness temperature storage conditions etc in order to ensure effective daily operations along with professional look feel at a store level


Perform duties in alignment with the Standard Operating Procedures applicable at a store level by taking appropriate actions eg loyalty program registration etc in order to ensure individual performance is according to the standards


Operations:


Process prescriptions and dispense medication by reviewing and interpreting physician orders providing consultation on dosage storage side effects and drug interaction in order to ensure customers are appropriately informed and educated


Educate customers on proper handling of medical equipment eg glucose meters designed for home use by providing information and additional sources of reference eg user manual to ensure safe and appropriate use of equipment


Supervise and provide development opportunities for retail store staff through performance management activities tracking and monitoring productivity and Individual Key Performance Indicators KPIs etc corrective actions when required regular development conversations access to formal eg training and informal eg coaching development options in order to ensure and maximize performance


Monitor key sales performance targets and customer satisfaction levels at a store level through direct observation regular reporting in order to ensure sales and customers satisfaction level are achieved


Process payments and reconciliations by handling the cash register an coordinating with the Finance team in order to ensure accuracy of payment process and compliance with commercial legal requirements and internal financial processes


Identify upsell and crosssell opportunities by consulting with the customer understanding needs and proposing appropriate products in order to ensure and maximize customer satisfaction and achieve cross sell and upsell targets


Perform and monitor operational and staff related administrative tasks by monitoring work flow team schedule and attendance verifying order entries handling logistics related to stock levels ordering stocks returning etc performing inventory management actions eg register products in the inventory etc managing expenses eg recording documenting receipts etc checking price updates and changes are in place overseeing promotion execution etc in order to ensure compliance with the Operational Excellence guidelines blueprint


Health Safety:


Ensure compliance at a store level with the Health Safety policy procedures including safety guidelines and any other required operational standards through by regular monitoring compliance checking for updates etc in order to ensure compliance with local industry legal requirements standards and internal policies


Dispense and provide advice on overthecounter nonprescription medication to treat common illness eg flu cold etc by checking symptoms recommending best course of action eg see a physician and specific consultation eg dosage storage etc in order to ensure customers health and safety


Pharmacological Knowledge:


Maintain pharmacological knowledge by attending educational workshops reviewing professional publications establishing personal networks participating in professional societies in order to be up to date with the latest information in the industry


Employee duties are not limited only to the abovementioned Accountabilities heshe may perform other duties as assigned


Work Environment


Indoors : 100


Outdoors : 0


Working Days : 5 Working Days


Days off : 2 Days Off


Working Hours : 8:00 AM 6:00 PM 1 hour break


Job Requirements


Education


BSc in Pharmacy Required by law


Experience


1 3 Years of Experience


Computer Skills


MS Office Suite


Languages


English Mandatory


Arabic Mandatory