Job Description

Key Responsibilities

Customer Service & Pharmacy Operations

Ensure high levels of customer satisfaction by supervising, monitoring, and evaluating the quality and effectiveness of services delivered by pharmacy staff. Oversee accurate dispensing of all medications, including controlled substances and insurance-related prescriptions. Adhere to insurance protocols with timely documentation, communication, and follow-up. Maintain compliance with all legal and regulatory requirements, ensuring the pharmacy facility and staff licensing are valid, renewed, and up to date.

Staff Management & Training

Manage staffing activities such as interviewing prospective employees, conducting performance appraisals and reviews, and addressing complaints and grievances. Prepare and manage daily duty rosters, ensuring appropriate coverage and smooth operations. Provide or arrange training and development programs to enhance staff skills and performance.

Customer & Vendor Relations

Identify current and future customer needs by building rapport with potential and existing customers and stakeholders. Strengthen customer relationships to maximize sales and margin returns. Maintain ongoing communication with vendors and shippers to ensure timely supply and strong partnerships.

Sales, Marketing & Store Performance

Implement effective sales and marketing strategies across all product ranges, including coordination with vendors and manufacturers on in-store displays and promotional activities. Organize special promotions, events, and visual merchandising initiatives to enhance store attractiveness and sales. Analyze sales figures, forecast future performance, and interpret market trends to support business planning. Develop and execute business strategies to expand customer base, increase store traffic, and optimize profitability. Prepare annual budgets, monitor expenditures, analyze variances, and initiate corrective actions. Achieve all assigned targets and drive business initiatives to exceptional levels. Provide regular updates to the Area Manager on business performance, new initiatives, and relevant operational matters.

Store Operations & Compliance

Oversee day-to-day store operations and ensure adherence to company policies, programs, and procedures. Maintain excellent store conditions and visual merchandising standards. Participate in assigned projects that involve industry organizations, supply chain initiatives, and other special assignments.

Self-Management

Set annual performance goals in consultation with the reporting manager and ensure timely achievement throughout the year. Take ownership of personal development by identifying growth needs, building an individual development plan, and pursuing continuous learning beyond formal training. Stay updated on professional developments, new techniques, and industry trends through ongoing education.

Job Requirements

Bachelor's Degree in Pharmacy DHA License Minimum 3 years of experience as a Registered Pharmacist and Store Manager in the UAE Strong communication skills
Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED7,500.00 per month