1.Volume Delivery:
Identify and act on new sales leads and relationship development opportunities with relevant cross sell, upsell and retention strategies in order to secure new business, contribute to and deliver against the agreed service and business targets.
2.Client Support:
Complete client onboarding activities and manage daily interactions with new clients in line with agreed policies, processes and standards in order to ensure the provision of superior client service and client satisfaction.
Assist in coordinating service provisions with ADCB employees in other departments in order to ensure efficient turnaround of transactions and that clients\xe2\x80\x99 enquiries and documentation needs are met in a timely manner.
3. Policies, Processes, Systems and Procedures:
Adhere to all relevant organizational and departmental policies,
processes, standard operating procedures and instructions so
that work is carried out to the required standard and in a
consistent manner while delivering the required standard of
service to clients and stakeholders
4. Self-Management: Manage self in line with the bank\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business
performance
5. Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions

Skills

Minimum Experience: At least 2 years of experience in a similar role in a financial institution or within the service industry
Minimum Qualifications: Bachelor\xe2\x80\x99s Degree in relevant specialization
Professional Qualifications
Knowledge and Skills: Microsoft Office (Word; Excel and PowerPoint)
Time management skills with the ability to prioritize and multi-task Interpersonal, communication and negotiation skills.
Knowledge and experience in service industry
Experience of banking operations

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