Job Description

Personal Banking Advisor - Retail Sales
Job Overview
Join First Abu Dhabi Bank (FAB), the UAE's largest and most trusted financial institution, as a Personal Banking Advisor. This customer-facing role is ideal for sales-driven professionals who are passionate about delivering exceptional banking services, cross-selling financial products, and contributing to branch growth. The role supports retail banking operations while enhancing customer relationships and promoting digital banking usage.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Sales
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
As a Personal Banking Advisor, you will be responsible for promoting FAB's asset and liability products to both new and existing clients. You will play a key role in educating customers about FAB's digital channels, identifying opportunities for program upgrades, and ensuring the highest standard of customer experience in line with FAB's NPS targets.
Key Responsibilities

• Cross-sell and upsell FAB products, including loans, accounts, and savings options to customers
• Assist in processing customer service requests including account openings, online banking, and cheque-related services
• Generate referrals for Elite and Elite Gold banking programs through relationship management and profiling
• Drive adoption of FAB's digital channels by assisting customers with mobile app downloads and online demonstrations
• Respond to customer inquiries referred by the call center and ensure resolution with minimal escalation
• Encourage Classic and Advantage customers to use ATMs, online platforms, and call centers for routine banking
• Achieve individual sales and onboarding targets set by branch management
• Participate in daily team sales meetings and contribute ideas for customer acquisition strategies
• Actively promote the FAB customer-obsessed service model, ensuring high NPS and zero complaints
• Follow internal policies, maintain compliance, and complete all mandatory training modules

Required Skills and Experience

• High school graduate; university education is a plus
• Minimum 2 years of experience in the retail banking sector
• Strong understanding of banking products, services, and customer service protocols
• Proven track record in achieving sales targets in a competitive banking environment
• Excellent communication and interpersonal skills with a customer-first mindset
• Familiarity with digital banking tools and ability to demonstrate mobile/online features to clients
• Ability to generate and convert customer referrals into business opportunities
• Strong team collaboration and stakeholder engagement skills
• Fluency in English is required; knowledge of Arabic is a plus

What We Offer

• Competitive compensation with performance incentives
• Extensive training and development for personal growth
• Access to industry-leading banking platforms and tools
• Collaborative, inclusive workplace culture
• Opportunities to transition into premium banking roles like Elite Advisor
• Be part of the UAE's leading bank with global ambitions

About the Company
First Abu Dhabi Bank (FAB) is the region's most robust and internationally recognized financial institution, known for its innovation, security, and strong commitment to customers and communities. FAB provides a dynamic and inclusive environment for professionals to grow and succeed, offering a full suite of retail, corporate, and investment banking services across local and international markets. Be part of a future-focused organization where your contributions truly matter.
Job Title Personal Banking Advisor - Retail Sales
Personal Banking Advisor - Retail Sales
Job Overview
Join First Abu Dhabi Bank (FAB), the UAE's largest and most trusted financial institution, as a Personal Banking Advisor. This customer-facing role is ideal for sales-driven professionals who are passionate about delivering exceptional banking services, cross-selling financial products, and contributing to branch growth. The role supports retail banking operations while enhancing customer relationships and promoting digital banking usage.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Sales
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Job Overview
As a Personal Banking Advisor, you will be responsible for promoting FAB's asset and liability products to both new and existing clients. You will play a key role in educating customers about FAB's digital channels, identifying opportunities for program upgrades, and ensuring the highest standard of customer experience in line with FAB's NPS targets.
Key Responsibilities

• Cross-sell and upsell FAB products, including loans, accounts, and savings options to customers
• Assist in processing customer service requests including account openings, online banking, and cheque-related services
• Generate referrals for Elite and Elite Gold banking programs through relationship management and profiling
• Drive adoption of FAB's digital channels by assisting customers with mobile app downloads and online demonstrations
• Respond to customer inquiries referred by the call center and ensure resolution with minimal escalation
• Encourage Classic and Advantage customers to use ATMs, online platforms, and call centers for routine banking
• Achieve individual sales and onboarding targets set by branch management
• Participate in daily team sales meetings and contribute ideas for customer acquisition strategies
• Actively promote the FAB customer-obsessed service model, ensuring high NPS and zero complaints
• Follow internal policies, maintain compliance, and complete all mandatory training modules

Required Skills and Experience

• High school graduate; university education is a plus
• Minimum 2 years of experience in the retail banking sector
• Strong understanding of banking products, services, and customer service protocols
• Proven track record in achieving sales targets in a competitive banking environment
• Excellent communication and interpersonal skills with a customer-first mindset
• Familiarity with digital banking tools and ability to demonstrate mobile/online features to clients
• Ability to generate and convert customer referrals into business opportunities
• Strong team collaboration and stakeholder engagement skills
• Fluency in English is required; knowledge of Arabic is a plus

What We Offer

• Competitive compensation with performance incentives
• Extensive training and development for personal growth
• Access to industry-leading banking platforms and tools
• Collaborative, inclusive workplace culture
• Opportunities to transition into premium banking roles like Elite Advisor
• Be part of the UAE's leading bank with global ambitions

About the Company
First Abu Dhabi Bank (FAB) is the region's most robust and internationally recognized financial institution, known for its innovation, security, and strong commitment to customers and communities. FAB provides a dynamic and inclusive environment for professionals to grow and succeed, offering a full suite of retail, corporate, and investment banking services across local and international markets. Be part of a future-focused organization where your contributions truly matter.
Post Details
Job Start Date 1970-01-01
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location