Job Description

Treasury and Trade Solution (TTS) is part of Citi's Services division. TTS is a leading provider of cash management, treasury, trade, clearing, depository receipts and commercial cards services. TTS has a global network spanning more than 100 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs (application programming interfaces) to effectively manage their portfolios, financial positions, working capital and supply chains.



One of the key organizations within TTS is Platforms & Data Services (PDS) with client facing platforms. Our platforms are a key strength and differentiator for Citi TTS and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments.



The Middle East & Africa (MEA) Platforms & Data Services Head is responsible for managing TTS' core digital customer platforms CitiConnect and CitiDirect (used for transacting, reporting, and onboarding) for MEA, encompassing 29 countries in which Citi is present. The role focuses on the creation, successful execution and implementation of digital strategies that will drive the commercialisation of digital solutions for Citi's MEA clients to meet their needs across the whole globe. This will also involve identifying key product enhancements that support client commitments, evaluating emerging market trends, combatting competitive threats, and complying with regulatory requirements in order to ensure PDS capabilities and services continue to serve customers and support the winning of new business.



The MEA Cluster Head reports directly to the Global Head of Platforms & Data Services, and additionally matrix reports to the respective TTS Cluster Head for MEA. This role sits on two executive teams operating in the Services TTS business.



Treasury and Trade Solutions (TTS), a division of Citi's Institutional Clients Group, offers integrated cash management and trade services to multinational corporations, financial institutions, and public sector organizations around the world. Our innovative solutions help clients digitise processes, mitigate risk and expand their reach. For more information, please visit https://www.citigroup.com/global/businesses/services

Key Responsibilities:

Define and communicate Platforms and Data Services strategic roadmap and value proposition clearly with clients, our sales teams, and partners on an ongoing basis. Lead and manage the process for evaluating and optimizing digital banking delivery and effectiveness, supporting multiple client segments including large and mid-size corporates, new digital native clients, public sector clients, Commercial Banking clients and Financial Institutions. Drive and own the Platforms and Data Services priorities for MEA, through a deep understanding of client and market requirements, along with building and implementing a pricing framework for Digital Platforms for the region and drive annuity fee revenue growth. Ensure compliance with key MEA regulations and optimize regulatory change via periodic interactions with key regulators in countries, as well as proactive thought leadership on key digitization trends. Analyse and anticipate future regulatory requirements in the region based on developments in other regions, as well as roadmap laid out by local regulators. Drive product commercialization working with Sales and Relationship teams to propel strong client adoption of existing and new capabilities. Ensure seamless client onboarding, transaction execution and servicing experience. Gather market and client feedback across all MEA countries and continue to enhance proposition on an ongoing basis. Promote and maintain digital security for both clients and the bank are built into all channels and evolve to remain cutting edge. Implement transformational initiatives to optimize resource capacity and promote organisational efficiency. Ensure timely review and response to client experience and production incidents, focusing especially on issues that may significantly pose regulatory/legal risks or impact client satisfaction. Champion key client experience requirements, RFP deal commitments and emerging market trends identified across the MEA cluster for strategic roadmap planning and investment prioritisation. Deliver regular Business Review reporting representing PDS in the MEA cluster, focusing on progress and risk to commercialisation targets and OKRs, significant and trending client issues, risk and control issues, especially of a regulatory nature, talent and staffing issues.

People Management / Risk and Controls:

Manage and develop a high performing team of PDS product leads that will drive the delivery of the PDS goals across MEA Create and maintain a strong team ethos, motivation and morale, with above benchmark scores in voice of employee surveys. Establish a dynamic communication process between the cluster team and partners in country and in the rest of the PDS team globally, as well as with partners in Operations, Technology, TTS Sales, Finance, Legal, Compliance, AML/Sanctions, and others. Maintain a strong risk and controls environment, ensuring regulatory and market mandatory requirements are identified, assessed and prioritised for attention, including any technology development, to enable PDS capabilities and services to remain compliant with local laws and regulations where applicable. Drive ethical behaviour and manage Conduct Risk in line with Citi policy and standards. Collaborate with all Risk & Control functions and other stakeholders as needed to maintain a pristine risk and control environment. Proactively provide leadership and ownership for any programs and initiatives to enhance governance, controls, and risk management practices of TTS / PDS. Embrace and foster the culture of meritocracy and diversity - at Citi and PDS we value and demand respect for others and opportunities to develop are widely available to all

Developmental Value:

Successful candidate will have an opportunity to work with colleagues and partners across Citi's global network of almost 100 countries on commercialization of PDS solutions among Citi's top customers, many of whom are part of the Fortune 500 list. There is an opportunity to build important and strategic relationships with clients and other external partners. Exposure to the deployment of the latest technology, as well as digitization of the working capital flows offer the opportunity to be a part of digital transformation in financial services. High-profile and visible role with an excellent opportunity to lead the digital agenda for the business. Senior member of three Executive Committees regionally and globally in a strategic product area for TTS and in a dynamic & high-growth region. Opportunity to lead, support and drive significant digital transformation of our clients' businesses. Build product development and product management skills in a horizontal and end-to-end manner. Develop a range of skills across multiple facets of product development, business management, P&L management, and risk & control.

Skills and Competencies:

Minimum of 12 years' experience working in transaction banking or in any digital business Strong executive presence and communication skills, with demonstrable experience of presenting to clients, including at senior management level, on topics ranging across cash management, payments, digital banking and integration. Experience of leading a multi-country platforms related strategy or digital transformation of business - preferred Technical knowledge of digital platforms and APIs or broader knowledge of Digital Transformation / Transformation mindset with the ability to think strategically to develop future vision for the business. Agile / Scrum Product Owner certification would be a plus. "Execution spirit" and entrepreneurial skills; "Gets things done". Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment. A high level of personal integrity with a proven dedication to excellence and leadership in managing a diverse team with the ability to motivate and influence their performance. Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business. Proven track record in working with data and using data to inform decisions. Ability to design and implement metrics for key outcomes and deliverables. Proven track record of success in positions requiring financial and commercial acumen. Ability to attract and retain top talent internally and from the industry. Energetic leader who inspires others to the mission, cultivates partnerships and uses exceptional interpersonal skills to influence and build consensus. Ability to exercise initiative, take ownership, problem identification, problem solving and independent decision making. Exhibit flexibility, creativity and innovation while also retaining focus on detail and comprehensiveness of content. Experience of leading product engagement with audit functions, and direct dealing with regulators, central banks and industry organisations such as banking associations. Participation in industry forums and events, presenting or publishing thought leadership.

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Job Family Group:

Product Management and Development
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Job Family:

Product Management
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Time Type:

Full time
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