Job Description

Job Title: Manager, Payments Platform

Location : Onsite(INJAZ, DOZ)

Shift:

9.30 AM to 6.30 PM

Duration: 6 Months

Laptop: Vendor to Provide

Target Start: Immediate Joiners

Job Purpose

The Manger - Payments Platforms will serve as the strategic and technical leader responsible for the modernization, governance, and innovation of the bank's payments ecosystem, with a key mandate to lead the migration from Oracle Flexcube to Oracle Banking Payments (OBP) 14.7. This role requires exceptional leadership, cross-functional coordination, and deep domain expertise to future-proof the bank's payment architecture and operational landscape.

Dimensions

Operating Budget

NA

Number of Staff

In house & Vendor resources supporting projects

Capital Exp. Budget

NA

Others

Revenues

NA

Key Result Areas

1. Core Platform Migration

Lead the

end-to-end migration programme

for 6 countries from Oracle Flexcube Payments to OBP 14.7, ensuring alignment with enterprise transformation goals.

Define the overall migration blueprint

, including country-level cutover strategies, milestone charts, and critical path analysis. Drive

multi-country workshops

to assess local payment workflows, cutover timelines, and compliance mandates. Supervise all phases of

parallel run strategy

, data cutover testing, and environment transition management in collaboration with Profinch/Oracle. Establish a

programme control room

framework for cutover execution, involving change control, rollback plans, and hyper care support.

2. Modernization of Payments Architecture

Architect and validate a

next-gen payments architecture

, ensuring OBP's modular design is fully leveraged. Conduct

architecture discovery workshops

to baseline current systems and interfaces for each country. Decommission redundant Flexcube components and legacy batch-based interfaces. Lead the integration of OBP with surrounding ecosystems like

RTGS, SWIFT, ACH, ICCS, NPSS

, and proprietary networks. Champion

API-first and microservices enablement

, aligned with enterprise integration standards.

3. Governance and Risk Oversight

Establish a

Payments Migration Governance Board

with cross-functional representation to monitor progress, risks, and escalations. Set up

steering-level workshops and risk alignment sessions

to pre-emptively address audit and compliance dependencies. Define

SLAs, KPIs, NFRs

, and OBP health metrics - integrating them into dashboards for CIO/COO visibility. Enforce compliance with

enterprise security and audit frameworks

, particularly around sensitive payment processing and KYC data flows.

4. Stakeholder and Cross-Functional Coordination

Drive

executive-level alignment workshops

with product owners, business heads, operations, compliance, and IT teams across regions. Translate business strategy into actionable OBP platform deliverables - enabling real-time payments, ISO20022 support, and channel integrations. Act as the

Payments SME

, advising on product strategy, country rollout roadmaps, and regulatory responses. Represent the payments track in all enterprise forums, regulatory inspections, and strategic planning discussions.

5. Innovation and Capability Building

Champion next-gen initiatives like:

Real-time payments

ISO 20022 enablement

AI/ML-based fraud detection and intelligent routing

Evaluate PoCs and drive feasibility workshops for innovations such as:

Auto-reconciliation

AI-driven repair logic

Predictive SLA monitoring

Identify OBP enhancement gaps and work with Oracle to push roadmap features beneficial to Mashreq.

6. Vendor and Partner Management

Set up a

vendor governance framework

, ensuring strict SLA adherence, quarterly roadmap reviews, and escalation handling. Conduct

quarterly review workshops

with Oracle and Profinch for delivery quality, risk resolution, and roadmap alignment. Negotiate and review

SoWs, commercials

, and support models tailored for critical payment migration program. Co-lead

joint solutioning workshops

with Oracle to customize OBP features for Mashreq's business context.

7. Team Leadership and Capability Development

Build and lead a high-performing cross-functional team including: Platform engineers Business analysts Solution architects Project managers Organize

internal capability-building workshops

on OBP 14.7, payment standards (e.g. ISO 20022), and microservices migration. Define

internal KPIs

, career growth paths, and OBP training curriculum for internal and outsourced resources. Ensure

post-go-live sustainability

by setting up a knowledge-sharing framework and upskilling plan.

8. Operational Excellence and Service Continuity

Lead the OBP

production stability council

- tracking SLAs, uptime, and error rates post migration. Review and enhance the BCP/DR strategy, ensuring regional payment hubs have alternate processing models. Facilitate

post-incident RCA workshops

with Dev, Infra, Business and Vendor teams, ensuring closure of root causes. Proactively track trends in incident data to implement

automated preventive controls

and early-warning indicators.

9. OBP Migration and Scoping Workshops (Cross-Cutting)

Design and run scoping workshops

across all six countries covering: Existing payment workflows Regional compliance nuances Customization needs Operational pain points Facilitate

future state blueprinting sessions

with business/ops to define OBP configuration, queue design, and exception handling. Consolidate findings into a

scoping study report

, feeding into build-phase planning and resource budgeting. Establish

scoping governance cadence

, including weekly working groups and monthly steering committee reviews.

Operating Environment, Framework and Boundaries, Working Relationships

Responsible for working across business, regulatory, and vendor landscapes.

Operates under the Group Technology governance framework and Digital Transformation Office.

Drives alignment with audit, risk, and compliance policies including cyber-resilience standards.

Interact with project stakeholders from various business and functional reviews

Provide innovative approaches to business problems utilizing existing platforms, AI-ML, Automation tools and solutions

Co-ordination with business and third party stakeholders to manage their expectation

Ensure that the management is (at all times) informed of all regulatory risks, issues and their status

Aligns to the business continuity and Disaster Recovery plans as per technology framework

Problem Solving

Resolve architectural bottlenecks and migration dependencies.

Navigate cross-jurisdiction regulatory complexities.

Lead incident root cause analysis and implement permanent corrective actions.

Promote automation, build self-recovering systems, and ensure early issue detection for smoother operations.

Decision Making Authority & Responsibility

Ability to discuss and conclude on platform architecture, program timelines, and budget alignment (within mandate).

Escalation authority for program risks, design trade-offs, and vendor performance.

Represent the bank in internal and external regulatory or scheme-based discussions.

Knowledge, Skills and Experience

12 to 14 years of experience.

Strong communication and stakeholder management skills across business and technology teams

Deep expertise in

Oracle Banking payments systems

and end-to-end processing

Broad understanding of banking operations, regulatory frameworks, and industry trends

Proven ability to articulate complex topics clearly, both verbally and in writing

Sharp analytical thinking with sound decision-making capabilities

Behavioral Competency

COMPETENCY

Level (1-4)

(1-Basic 4- Sr. Managerial)

Commercial Awareness

3

Strategic Orientation

4

Continuous learning

3

Leadership

4

Interpersonal relationships

3

Decision Making

3

Job Type: Contract
Contract length: 6 months

Pay: AED15,000.00 - AED17,000.00 per month

Experience:

Payment Platform: 10 years (Required) Oracle Banking: 10 years (Required) Banking Operations: 10 years (Required) Regulatory: 10 years (Required) OBP: 10 years (Required) ACH: 10 years (Required) Swift: 10 years (Required) RTGS: 9 years (Required) Governance: 10 years (Required) Risk: 10 years (Required) Migration: 10 years (Required)
Application Deadline: 02/06/2025