Job Description

Patient Relations Supervisor - Healthcare Services
Job Overview
We are hiring a Patient Relations Supervisor for HealthHub Clinic by Al-Futtaim in Jumeirah Village Circle, Dubai. This supervisory role is responsible for leading the patient-facing team to ensure seamless operations and outstanding service delivery in a modern healthcare environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospital & Health Care
Function: Healthcare / Medical Support
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Patient Relations Supervisor in Dubai with Al-Futtaim's HealthHub Clinic, you will manage front-of-house operations, lead the reception team, and ensure patients receive top-tier customer care. This is a leadership role at the intersection of healthcare operations and service excellence, offering a chance to make a tangible impact in a growing community-focused clinic.
Key Responsibilities

• Supervise and guide a team of Patient Relations Executives
• Oversee daily operations at the clinic reception and service desks
• Maintain high standards of customer service and patient interaction
• Resolve patient inquiries and complaints efficiently and empathetically
• Coordinate closely with clinical, administrative, and IT teams for smooth service delivery
• Monitor and enhance front-office workflows and patient wait time
• Implement customer service training and support staff development

Reporting & MIS

• Track and report front-desk KPIs including patient feedback and turnaround time
• Assist in scheduling, patient volume reporting, and operational audits

Governance & Standards

• Ensure strict compliance with clinic protocols and UAE healthcare regulations
• Promote a culture of respect, collaboration, and integrity among the team

Required Skills and Experience

• Minimum 3 years' experience in patient services or healthcare customer relations
• Prior team supervision experience within a clinic or hospital environment
• Fluent in English; Arabic is an added advantage
• Strong understanding of clinic management systems and MS Office
• Problem-solving mindset and a customer-first approach

What We Offer

• Competitive salary with performance-based bonus
• Full health and life insurance
• Ample leave and work-life balance
• Professional development and continuous training opportunities
• A dynamic, inclusive workplace culture aligned with Al-Futtaim's values

About the Company
Al-Futtaim Group is a leading regional business conglomerate headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees in 20+ countries, Al-Futtaim partners with global brands to serve communities with integrity and excellence. HealthHub Clinics by Al-Futtaim offer modern, accessible healthcare designed to meet the everyday needs of UAE residents.
Job Title Patient Relations Supervisor - Healthcare Services
Patient Relations Supervisor - Healthcare Services
Job Overview
We are hiring a Patient Relations Supervisor for HealthHub Clinic by Al-Futtaim in Jumeirah Village Circle, Dubai. This supervisory role is responsible for leading the patient-facing team to ensure seamless operations and outstanding service delivery in a modern healthcare environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospital & Health Care
Function: Healthcare / Medical Support
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Patient Relations Supervisor in Dubai with Al-Futtaim's HealthHub Clinic, you will manage front-of-house operations, lead the reception team, and ensure patients receive top-tier customer care. This is a leadership role at the intersection of healthcare operations and service excellence, offering a chance to make a tangible impact in a growing community-focused clinic.
Key Responsibilities

• Supervise and guide a team of Patient Relations Executives
• Oversee daily operations at the clinic reception and service desks
• Maintain high standards of customer service and patient interaction
• Resolve patient inquiries and complaints efficiently and empathetically
• Coordinate closely with clinical, administrative, and IT teams for smooth service delivery
• Monitor and enhance front-office workflows and patient wait time
• Implement customer service training and support staff development

Reporting & MIS

• Track and report front-desk KPIs including patient feedback and turnaround time
• Assist in scheduling, patient volume reporting, and operational audits

Governance & Standards

• Ensure strict compliance with clinic protocols and UAE healthcare regulations
• Promote a culture of respect, collaboration, and integrity among the team

Required Skills and Experience

• Minimum 3 years' experience in patient services or healthcare customer relations
• Prior team supervision experience within a clinic or hospital environment
• Fluent in English; Arabic is an added advantage
• Strong understanding of clinic management systems and MS Office
• Problem-solving mindset and a customer-first approach

What We Offer

• Competitive salary with performance-based bonus
• Full health and life insurance
• Ample leave and work-life balance
• Professional development and continuous training opportunities
• A dynamic, inclusive workplace culture aligned with Al-Futtaim's values

About the Company
Al-Futtaim Group is a leading regional business conglomerate headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees in 20+ countries, Al-Futtaim partners with global brands to serve communities with integrity and excellence. HealthHub Clinics by Al-Futtaim offer modern, accessible healthcare designed to meet the everyday needs of UAE residents.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required