Job Description

The Role

Irwin & Dow is delighted to be recruiting, on behalf of a new client, for a Patient Experience Team Member to join their Dubai-based team. This role is an integral part of the patient journey and offers the opportunity to work within a high-performing, patient-centred environment. As the first point of contact for patients and visitors, you will be responsible for delivering a welcoming and professional experience both in person and over the phone. You will ensure all patient queries are handled with care and accuracy, managing appointment scheduling, insurance verification, and billing support. Working within a compassionate and compliance-driven framework, you'll play a key role in creating a smooth, supportive, and confidential experience for every individual who walks through the clinic's doors. The role involves managing inbound and outbound calls, confirming and rescheduling appointments, and ensuring that accurate records are maintained within the EMR system. You'll also support reception duties, maintaining a professional environment and handling registration processes with efficiency and discretion. A strong focus will be placed on upholding patient confidentiality, adhering to compliance protocols, and working collaboratively with clinicians, support teams, and external stakeholders such as the Dubai Health Authority and insurance providers.



Requirements

To be considered for this opportunity, candidates must have at least two years of experience in a clinic or outpatient environment in a similar front-facing role. Excellent communication skills, both written and verbal, are essential, and fluency in English is required. The ability to speak Arabic would be advantageous. You must be confident using IT systems and booking software, and capable of working flexibly, including evenings and weekends when needed. A warm, professional demeanour, strong attention to detail, and a commitment to delivering outstanding patient care are key to succeeding in this role. This is a rewarding opportunity for someone who is passionate about healthcare and service excellence, and who thrives in a fast-paced, multicultural team environment. Our client offers a supportive atmosphere, competitive compensation, and the chance to contribute meaningfully to a respected medical institution.



About the company

Irwin & Dow was established in 2013 to provide clients with a unique and highly personalised recruitment service, providing the very top calibre of candidates across the business support and secretarial function. We provide a refreshing approach, working in close partnership with clients and candidates across diverse industry sectors; large MNCs, government & semi -government entities, SMEs, local businesses and in the start-up and UHNWI support framework. Great people equal great success: all our candidates are interviewed personally by a member of the team, and we develop longstanding and in-depth relationships with our clients, understanding their corporate culture and goals to ensure a successful outcome for both parties. Our values of discretion and diplomacy are paramount, and we are pleased to be a partner of choice for clients and candidates.