Job Description

Key Accountabilities

Managing Patient Experience Compliance with Regulations Patient Safety and Care

Specific Responsibilities for this Role

Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. Provide hospital information and answer patient queries. Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. Ensure patients have an overall good patient experience. Liaison between departments when required. Manage the reception and waiting areas. Handles telephone enquiries and directs queries accordingly. Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department. Strictly adheres to NMC's regulations and policies especially those related to infection control, patient safety & JCI. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. Exercises effective interpersonal skills in dealings with department staff, colleagues and management. Maintains patient & staff confidentiality. Participates in hospital trainings.

Key Accountabilities

Managing Patient Experience Compliance with Regulations Patient Safety and Care

Specific Responsibilities for this Role

Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. Provide hospital information and answer patient queries. Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. Ensure patients have an overall good patient experience. Liaison between departments when required. Manage the reception and waiting areas. Handles telephone enquiries and directs queries accordingly. Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department. Strictly adheres to NMC's regulations and policies especially those related to infection control, patient safety & JCI. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. Exercises effective interpersonal skills in dealings with department staff, colleagues and management. Maintains patient & staff confidentiality. Participates in hospital trainings.

Minimum Qualification & Experiences

Preferably a college graduate in any discipline

Competencies

Leadership

Level

Strong interpersonal, verbal and written communication skills.



Proficient





Excellent command of oral and written English. Arabic language desirable but not essential.



Proficient