Job Description

About Fakeeh University Hospital
Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care - drawn from the renowned Fakeeh Care group based in Saudi Arabia.
Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country.
Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency department
Job Profile:
Patient Experience Lead will ensure that the patient experience is improved as a result of feedback from patients, surveys and complaints. Accountable to the Director of Patient Experience and reporting to the Customer Service Manager, this is a patient facing role and requires the post holder to work directly with patients, Carers and their families on a daily basis.
Job Responsibilities: Leadership & Organizational Skills Attitude and Willingness Customer Service and Communication Quality & Accuracy Responsibility to Management Education:
Bachelor's Experience:
Excellent English verbal/written communication skills.
Exposure to / experience with customer service principles
Knowledge of Chinese Language desirable.
Skills:
Ability to be flexible and adaptable in a variety of situations.
Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
Confidentiality and the ability to handle sensitive information is essential
Effective Communication
Excellence in organizing the details of multiple and related subjects, issues, and situations to present and recommend solutions in a logical, cohesive format.
Interpersonal Relations
Issues Management
Knowledge of Microsoft Office
Oral/Written Communications
Problem Solving
Remain calm under trying circumstances and work with frequent interruptions.
Strong attention to detail
Strong communication, interpersonal and organizational skills, including the ability to develop and articulate key presentations to a broad range of individuals
Strong sense of ownership and high level of accountability Competencies:
Quality oriented
Abilitty to manage stress
Taking Responsibility
Teamwork
Adaptability
Customer Service
Understanding the Job