Job Description

FertiClinic Fertilization Centre in Abu Dhabi is seeking a

female

Patient Coordinator who

speaks Arabic fluently

.

Requirements:

Female candidate Fluent in Arabic (verbal and written) Minimum 2 years of prior experience in a healthcare facility in Abu Dhabi. Available to join immediately
Responsibilities:

1. Patient Communication and Liaison

Serve as the primary contact for all patient communications Provide patients with detailed information regarding services, treatment plans, appointments, and payment options. Communicate clearly with empathy, confidentiality, and professionalism at all times
2. Appointment and Schedule Coordination

Manage daily and weekly appointment of the patient. Ensure real-time updates of cancellations, reschedules, or emergencies in the scheduling system. Liaise with the reception, nursing, and medical records teams to maintain synchronized operations.
3. Treatment Workflow Management

Oversee the patient journey from registration to post-procedure follow-up. Ensure that all necessary investigations, consent forms, and financial clearances are completed before each treatment stage. Prepare daily patient lists for doctors.
4. Documentation and Record keeping

Ensure all consents and medical forms are correctly filled, signed, and uploaded to the EMR. Maintain digital and paper records as per DOH and JCI confidentiality standards. Verify ID and patient details prior to any treatment or specimen handling.
5. Communication with Multidisciplinary Teams

Coordinate between physicians, embryologists, nurses, and administrative staff to ensure timely handovers.
6. Data Protection and Compliance

Adhere strictly to DOH, JCI, and internal FertiClinic confidentiality and consent standards.
Job Type: Full-time