Job Description

Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
?

Registers all outpatients upon arrival as per policy.
?

To maintain Patient Confidentiality.
?

Identification of Patient Valid documents i.e., EID or Passport.
?

Checking eligibility for insurance approval.
?

Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
?

Initiate accurate process to complete the patient's registration ( insurance or self- paying.)
?

Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB's (from online insurance portals) service wise.
?

Coordinates with Nursing and other Departments to resolve patient's queries.
?

Informing patients when there are delays for diagnostic or treatment services.
?

Directs patients to appropriate clinics/areas.
?

Submits documents related to cash collection and refunds to Chief Cashier.
?

Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
?

Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
?

Cash collection according to the individual collection report must be deposited in the Main Cash Box.
?

Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
?

Assists in training of the new employees as directed by supervisor.
?

Knowledge of insurance protocols.
?

Coordinates with insurance department and clinic for preauthorization of services.
?

Knowledge in basic medical terminology ( limited to front office ).



Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
?

Registers all outpatients upon arrival as per policy.
?

To maintain Patient Confidentiality.
?

Identification of Patient Valid documents i.e., EID or Passport.
?

Checking eligibility for insurance approval.
?

Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
?

Initiate accurate process to complete the patient's registration ( insurance or self- paying.)
?

Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB's (from online insurance portals) service wise.
?

Coordinates with Nursing and other Departments to resolve patient's queries.
?

Informing patients when there are delays for diagnostic or treatment services.
?

Directs patients to appropriate clinics/areas.
?

Submits documents related to cash collection and refunds to Chief Cashier.
?

Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
?

Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
?

Cash collection according to the individual collection report must be deposited in the Main Cash Box.
?

Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
?

Assists in training of the new employees as directed by supervisor.
?

Knowledge of insurance protocols.
?

Coordinates with insurance department and clinic for preauthorization of services.
?

Knowledge in basic medical terminology ( limited to front office ).



Bachelor, Diploma, High School