Job Description

Providing positive and effective customer service that supports departmental and facility operations. Scheduling patient encounters/appointments and procedures, and to coordinate within and across providers, departments, and institutions. In addition, proper information dissemination to the patient and family should be strictly observed and followed. Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required. Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Greeting and directing patients, families and visitors and Ensuring that the Reception area is manned at all times Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow. Serving as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues. Following through on identified problems. Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information. Collecting, compiling and forwarding related documentation for reimbursement. Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling. Transcribing types and proofreads correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology as needed. Continues support in the management of all admissions and discharge in the HIS System. To properly register patients in the system and to make sure that all important patient details will be updated accordingly.

Main Responsibilities

Supports and contributes to the achievement of the optimum delivery of quality services to patients and family members. Seeks the assistance of relevant disciplines/employees first from the department and second from inter-department communication to ensure patients' comfort and satisfaction. Provides information about NMC Provita International Medical Center LLC (NMC PIMC) services and related enquiries as required. Provides immediate patient/family support as needed and relays to line manager and relevant department staff Assists the overall functions of the Business Development Department and assists line manager and Department Head as needed within the scope of the Department's work. Exercises courtesy, consideration and sensitivity in dealing with patients, members of the public and employees. Acts with integrity in the performance of official duties and in the use of official equipment and facilities. Maintains the strict confidentiality of patient, family and employees and other information. Respects cultural customs and religious beliefs of customers and their families Ensures that the Department utilizes personnel and material resources effectively. Acts competently, loyally and in a trustworthy manner in accordance with the PIMC's vision, mission, and corporate values Maintain client and staff confidentiality subject to any threat to personal harm or the harm of others, as in accordance with UAE law Works collaboratively with colleagues. Participates in Quality improvement programs ensuring that local and International standards are followed. Liaises with other disciplines and support groups. Participates in the systematic continuing development of own work performance and skills. Manages time effectively

Providing positive and effective customer service that supports departmental and facility operations. Scheduling patient encounters/appointments and procedures, and to coordinate within and across providers, departments, and institutions. In addition, proper information dissemination to the patient and family should be strictly observed and followed. Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required. Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Greeting and directing patients, families and visitors and Ensuring that the Reception area is manned at all times Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow. Serving as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues. Following through on identified problems. Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information. Collecting, compiling and forwarding related documentation for reimbursement. Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling. Transcribing types and proofreads correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology as needed. Continues support in the management of all admissions and discharge in the HIS System. To properly register patients in the system and to make sure that all important patient details will be updated accordingly.

Main Responsibilities

Supports and contributes to the achievement of the optimum delivery of quality services to patients and family members. Seeks the assistance of relevant disciplines/employees first from the department and second from inter-department communication to ensure patients' comfort and satisfaction. Provides information about NMC Provita International Medical Center LLC (NMC PIMC) services and related enquiries as required. Provides immediate patient/family support as needed and relays to line manager and relevant department staff Assists the overall functions of the Business Development Department and assists line manager and Department Head as needed within the scope of the Department's work. Exercises courtesy, consideration and sensitivity in dealing with patients, members of the public and employees. Acts with integrity in the performance of official duties and in the use of official equipment and facilities. Maintains the strict confidentiality of patient, family and employees and other information. Respects cultural customs and religious beliefs of customers and their families Ensures that the Department utilizes personnel and material resources effectively. Acts competently, loyally and in a trustworthy manner in accordance with the PIMC's vision, mission, and corporate values Maintain client and staff confidentiality subject to any threat to personal harm or the harm of others, as in accordance with UAE law Works collaboratively with colleagues. Participates in Quality improvement programs ensuring that local and International standards are followed. Liaises with other disciplines and support groups. Participates in the systematic continuing development of own work performance and skills. Manages time effectively

8. QUALIFICATIONS, EDUCATION AND EXPERIENCE


ESSENTIAL PREFERRED


Education - High School Diploma
- Bachelor Degree in related field


Experience - Minimum 1 years' experience in Customer Service or related field
- Previous experience in Healthcare


Certification and Licensure - Not applicable


Job Specific Knowledge and Skills - Demonstrate appropriate professionalism and respect for others.


- To be a good listener who is capable of objective, unbiased interpretation of the information that is heard


- English and Arabic written and verbal language skills