Job Category: Administration
:
To ensure excellent patient care.
Responsibilities:
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
- Ensure patients have an overall good patient experience
- Liaison between departments when required
- Manage the reception and waiting areas.
- Handles telephone enquiries and directs queries accordingly
- Monitor employee scheduling of the department to ensure operational coverage.
- Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
- Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
- Follows the duty schedule as assigned by the team supervisor which includes different shift timings as per the need of the department
- Strictly adheres to NMC's regulations and policies especially those related to infection control, patient safety & JCI.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
- Maintains patient & staff confidentiality.
- Participates in hospital trainings.
- Roster management
- Coaching and mentoring your team.
Qualifications:
2+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage.