Job Description

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Passport Processor
Shangri-La Group | Abu Dhabi, United Arab Emirates
About Us
Find Your Shangri-La in Shangri-La.
Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
As we look ahead to new horizons, we invite you to join the world of Shangri-La - shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
As a Passport Processor, you will support Front Office operations by managing guest passport handling and documentation processes in compliance with UAE regulations. Also, you will ensure accurate collection, recording, and return of guest identification documents while maintaining confidentiality and professionalism. And you will contribute to smooth guest arrivals and departures through efficient administrative support.
Key Responsibilities:

• Collect, process, and manage guest passports and identification documents in line with UAE legal requirements.
• Ensure accurate entry of guest information into hotel systems and maintain proper documentation records.
• Coordinate with Front Office, Concierge, and relevant authorities when required for compliance purposes.
• Always maintain strict confidentiality and secure handling of all guest documents.
• Support front desk operations by assisting with guest inquiries and administrative tasks as needed.

About You:

• High attention to detail and accuracy in handling sensitive documentation.
• Strong understanding of confidentiality, professionalism, and guest privacy standards.
• Good communication and interpersonal skills with a service-oriented approach.

• High school certificate or diploma in Hospitality.
• Previous experience in front office administration or guest services is preferred.
• Proficiency in MS Office and familiarity with hotel systems is desirable.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Skills Required