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Position Summary:

Grade: 4
Please note that the Job will close at 12am on posting close date, so please submit your application prior to the close date.

Responsible for the completion of operational processes at station and hub locations which may include ramp and sort operations, courier and dispatch operations. Ensures processes are completed safely and in a timely fashion.

Provides professional & efficient services relating to the delivery & pick-up (by vehicle) of customer packages whilst ensuring that all FedEx & legal requirements relating to the safe & secure movement of packages are met. Performs all activities without compromising safe working/driving practices.

Performs physical loading/unloading of trucks/containers & sortation of documents &/or boxes, ensuring accurate completion within defined timeframes.

Performs defined pre & post trip vehicle checks including ensuring adequate levels of supplies and completing accurate & timely Vehicle Inspection Report documentation. Ensures the ongoing security of the vehicle & packages by taking all reasonable precautions & following defined safety & security procedures.
Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route. Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the route \'coordinator\'.

Optimizes results by effectively managing own time throughout the day; includes prioritizing the sequence of tasks &taking on additional responsibilities when possible.
Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
Ensures that all necessary documentation (delivery records, pick-up manifests, time cards etc) are completed accurately & audits customer documentation (AWB, customs paperwork, commercial invoice etc) to ensure it is accurate and complete. Compiles, files & processes paperwork in accordance with local procedures.

Delivers packages & processes exceptions (R.O.D.\'s, incorrect addresses, customer closed etc) in the most logical order to achieve the different service commitments whilst ensuring that all standard procedures are followed & taking account of the customers needs.

Maximizes customer satisfaction & operational efficiency by effectively dealing with all types of customer queries & requests, resolving those that fall within the job remit & escalating others to the appropriate department.
Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer & FedEx time-windows and to meet defined productivity targets. Processes packages in accordance with defined procedures e.g. security scan, cash collection, correct routing, paperwork etc. and advises customer on correct completion of documentation & packaging.

Pro-actively seeks opportunities to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.

Performs any additional related duties that support operational achievement of results.
Key Contacts:
Customers - advise on services & procedures & paperwork requirements, gather information relating to complaints etc & forward to relevant parties
A.E. / CSC - develop relationships that support the business retention & growth
Dispatch - keep abreast of developments, agree actions needed on exception issues
Service Agents - obtain information to facilitate delivery

Valid UAE manual Driving license is required. Abu Dhabi area knowledge is preferred.

Accuracy & Attention to Detail
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills
Team Working Skills

Physically fit, able to lift 32k & move 70 kilos
Valid Manual UAE driving license with over 6 months of driving experience
(Experience of driving a commercial vehicle is preferred)
Fluent in local language/s
(Good command of English)
Good written & verbal communication skills
Professional & courteous approach
Customer oriented (Experience in a customer facing role)
Basic knowledge of technology including use of a p.c., printer etc
Quality oriented, methodical with attention to detail
Good organizational skills / able to plan ahead & re-prioritize work as needed
Able to work independently and also as part of a team
Good administrative skills
Basic problem solving skills
Basic knowledge of the FedEx operation & key services
Basic geographical knowledge of Abu Dhabi city
Good orientation & map reading
Additional InformationPosting Date: 20-September-2023

Accuracy & Attention to Detail; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills; Team Working Skills

Physically fit, able to lift 32k & move 70 KG
Valid Manual UAE driving license with over 6 months of driving experience.
(Experience of driving a commercial vehicle is preferred)
Fluent in local language/s
(Good command of English)
Good written & verbal communication skills
Professional & courteous approach
Customer oriented (Experience in a customer facing role)
Basic knowledge of technology including use of a p.c., printer etc
Quality oriented, methodical with attention to detail
Good organizational skills / able to plan ahead & re-prioritize work as needed.
Able to work independently and also as part of a team.
Good administrative skills
Basic problem solving skills.
Basic knowledge of the FedEx operation & key services
Basic geographical knowledge of Abu Dhabi city
Good orientation & map reading

Qualifications: Language: English: Speaking, Comprehension, Writing, Reading
Arabic: Speaking, Comprehension, Reading, Writing
Work Experience: Customer Service: Customer Service Experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws regulations and ordinances.

Our Company

FedEx Express is one of the world\'s largest express transportation companies and has consistently been selected as one of the top 10 World\'s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970\'s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today\'s global marketplace.

FedEx