Job Description

About Us:

Guardian One Transport is a leading school transport service provider in Dubai, committed to ensuring the safety and convenience of students traveling to and from school. We are looking for a dedicated and dynamic Parents Relations Executive to join our team and help us maintain strong relationships with parents and schools.

Key Responsibilities:

As a Parents Relations Executive at Guardian One Transport, you will be responsible for:

I. Fee / Revenue Management:

- Invoice issuance and fee collection.

- Submission of fee collection reports and reconciliation.

- Receipt cancellations, deposit details, and cheque bounce handling.

- Manual receipt reconciliation, refunds, and concession management.

- Sending reminders for outstanding fee payments and follow-ups.

- Additional revenue collection.

II. Transport Administration:

- Registration of students.

- Maintenance service request forms and database management.

- Identity card issuance and attendance reconciliation.

- Handling area changes and discontinuations.

- Bus list reconciliation and capacity utilization reporting.

III. Parent Relations & Complaints Management:

- Act as the primary interface with parents.

- Communicate route information and timings effectively.

- Address parental concerns related to delays or issues.

- Gather feedback on transport operations and system performance.

IV. Human Resources:

- Manage driver deployment and daily attendance.

- Coordinate staff uniform and asset management.

- Handle driver replacements and maintain RTA permit database.

- Oversee GPS tracking, video surveillance, and SMAR Parent Application.

- Communicate login details to parents.

V. Operations Management:

- Maintain an updated bus list and ensure RTA permit compliance.

- Manage fuel resources and coordinate cleaning materials.

- Handle accident reports, replacement vehicles, and route management.

- Maintain records of traffic violations and fines, and manage maintenance requests.

Requirements:

- Higher Studies / College Graduate.

- Proficiency in Microsoft Office applications, especially MS Excel.

- Strong data processing skills.

- Excellent communication skills, both verbal and written.

- Previous experience in a customer service role is an advantage.

- Preferably has worked in a school or educational setting.

- Must be located in Dubai.

- Willingness to work extended hours from time to time to ensure the satisfaction of our clients.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month