Description

Parent Relations Executive

Business Unit: GEMS JUMEIRAH PRIMARY SCHOOL - DUBAI

Location: UAE - Dubai

Closing Date 11-Aug-2023

About the Role

Your role will be to support the Principal in developing a strong and active parent community as the central pillar of the schools culture. To ensure achievement of enrolment targets, provide high quality customer service to new and existing parents and promotion and marketing of the school to relevant stakeholders.

Key Accountabilities:

Co-ordinate and lead school tours for prospective parents and visitors, promoting the school\'s USPs and presenting the school in the best possible way, to ensure the school achieves or exceeds the enrolment targets.

Day to day management of the school\'s Front of House/Reception ensuring the provision of quality customer service to new and existing parents across all customer touch points.

Management and continual development of the school communication channels, such as newsletters, to ensure the school parent population is fully aware of the schools activities as a key driver of customer/student retention.

Organize parent/community events in order to engage parents in school activities and celebrations and support the school\'s parent engagement activities.

Promote the school by providing stories and photographic material that promotes the school\'s achievements both academically and other, for GEMS internal newsletters and the school communication channels (eg: school website, LCD screens, newsletters etc). If required, these should be supported in English and Arabic.

If necessary, collaborate with School Principal/CEO, SLT and other members of the FOH be able to develop and implement retention strategies in order to maintain budget enrolment numbers at the school.

Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. Collate responses and produce analysis with recommendations.

In conjunction with the School Principal/CEO and the Corporate Marketing team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current.

In collaboration with the School Principal/CEO and Registrar, develop an events calendar to support the enrolment activities for the academic year.

Ensure the GEMS policies, procedures and codes of conduct are followed at all times.

Maintain open lines of communication to existing parents to ensure their concerns, complaints and feedback are handled effectively, efficiently and in a timely manner (liaising with other school personnel or departments as required)

Promote, when appropriate, other GEMS schools by arranging appointments, interviews and facilitate relationships between parents and GEMS schools.

Attend project / staff meetings and serve on committees as required.

About You

Expected Qualification:

A college Degree from a reputed university is desirable (BA or BSc)

Expected Experience:

A minimum two years in a customer service focused role. Ideally in a School environment.

Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.

Relationship management experience - able to build and influence professional relationships with peer group as well as parental community.

Effective communicator - written and spoken.

Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills:

Solid time management skills

Ability to multi-task and cope with peaks of demand

Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.

Able to manage a diverse team\'s performance and relationships.

Analytical Thinking

You should ideally be on a spouse or family UAE visa.

About Your Benefits

This position is Full Time and permanent, working Monday to Friday

Hours of work are 7am to 4pm (1 hour lunch break) Monday-Thursday 7am-1pm Friday

You will receive a competitive compensation package which includes the following:

Competitive Salary

38 working days annual leave (you will be required to work on a rota basis during school holidays)

All Government approved holidays

Medical & Life Insurance

Flight allowance

Uniform Allowance

Tuition Fee Concession at GEMS school

End of Service Gratuity

Free on site parking available on a first come first served basis

About GEMS

Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.

About the School

GEMS Jumeirah Primary School is one of the most established and highly sought-after schools in Dubai. It has been consistently \'Outstanding\' since 2010, thus securing its place amongst the top five schools in Dubai.

JPS is a High Performance Learning \'World Class\' premium independent school, teaching the National Curriculum for England to pupils from FS1 to Year 6, using pedagogical approaches cherry-picked from the top performing countries in the world on a campus equipped with excellent facilities. The school has an enthusiastic and dedicated team of highly-skilled classroom and specialist teachers, who create personalised and challenging learning opportunities to develop the children\'s critical thinking, problem-solving, innovation and independent learning skills. Behavior across school is exemplary and the children have a real passion for learning. As well as achieving high academic standards against international benchmarks in the core subjects, the children of JPS achieve notable successes in the non-core subjects of Physical Education, Music and the languages and leave at the end of their JPS journey as well-rounded members of the international GEMS community in which they thrive.

GEMS Jumeirah Primary School is a full member of the British Schools in the Middle East (BSME) and a member of the Independent Association of Preparatory Schools.

To learn more please visit http://www.jumeirahprimaryschool.com/

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.

To complete the application you would need the following document(s):

• Resume/CV

In line with the UAE\'s Emiratisation goals, GEMS welcomes and encourages applications from UAE nationals to join our fast-growing team.

Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.

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