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Position: Parent Relation

Location: Dubai

Salary: up to 10,000-12,000

Gender: Male

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Nationality: Indian

1. PURPOSE

Being a representative of G1, a Parent Relations Executive (PRE) will carry out the responsibilities of their role in the school. Over and above this responsibility, they are responsible for providing additional support for the Administration department in the Corporate Office as per the requirements.

2. SCOPE

All PREs will be reporting to the Managing Director with a dotted line reporting to the Head of Business Operations, Accounts Officer and Operations Manager.

All PREs should be able to communicate with the School Administration and GPT Head Office for successful and effective functioning of all activities which ensures excellent customer service.

3. RESPONSIBILITY

A good PRE makes a huge difference to the success of G1 and the school. PREs are key staff that will ensure good rapport with the school, parents and students of their units.

3. A. Fees & Revenue Management

The PRE is expected to perform and be responsible the following activities in their respective units:

a) Issuance of transport fees and extra trips invoices

b) Collection of fees

c) Submission of fee collection reports to Accounts department

d) Daily, weekly and monthly fees reconciliation

e) Cancellation of receipts

f) Timely coordination of deposit of cash and cheque collection

g) Return, re-payment and consolidation of cheque bounce cases

h) Manual receipt reconciliation

i) Processing and consolidation refunds for the PREs unit

j) Application concession after approval from Head Office

k) Reminders and follow up for outstanding fee payments

l) Additional revenue collection

3. B. Transport Management

Manage the school transport counter and:

a) Register new students for transport service

b) Log and maintain students\xe2\x80\x99 database

c) Regular reconciliation of students\xe2\x80\x99 attendance against bus list

d) Preparing and regular communication of capacity utilization report

e) Log and maintain change of area details

f) Log and maintain transport discontinuation details and form

g) Issuance of ID cards if the same is printed and / or provided by G1

h) Log and maintain database of maintenance service request

3. C. Parent Relations & Complaints Management

To ensure positive relations between G1, school, parents and students:

a. Good and proper interaction with parents and students

b. Communication to parents regarding routes and driver details

c. Communication to parents regarding pick-up and / or drop-off timings

d. Communication to parents regarding delays due to traffic, accidents or vehicle breakdown

e. Address issues and concern of parents effectively

f. Collect feedback on Operations and performance of transport system from parents

3. D. Human Resources

To manage the staff resource allocated in the PREs unit:

a) Log and maintain driver deployment and any change of allocation

b) Log and maintain daily staff attendance

c) Coordinate for staff uniform

d) Managing assets issued to staff (SIM Cards, mobile phones, electronic attendance device, etc.)

e) Replacement of Drivers in case of absence of regular driver

f) Log and maintain vehicle mulkia, RTA permit, Sharjah permit and Ajman permit database

g) Ensure GPS tracking and electronic attendance system is functional before each trip

h) Ensure functional video surveillance and ensure timely maintenance

i) Communication of login credentials for electronic attendance and online payment portal

3. E. Operations Management

a) Ensure maintenance of updated bus list with list of students, staff and vehicle allocation

b) Operational permit for School Buses

c) Fuel management

d) Coordination for consumables and other material requirement for the vehicles

e) Log, maintenance and communication to Head Office of accidents

f) Coordination for replacement vehicles in case of shortage or breakdown

g) Coordination for route management and trial runs

h) Confirmation and recording of traffic violations and fines

i) Coordinate for maintenance servicing for vehicles allocated in the unit

Perform all other duties relating to the fulfillment of the responsibilities of a PRE as assigned by the Managing Director, Head of Business Operations, and Operations Manager.

4. WORK ENVIRONMENT

4. A. Physical demands: A PRE has a moderately strenuous job. The PRE must sit for long periods and requires intense concentration, particularly during school open houses.

4. B. Environmental Conditions: A PRE must work in all different weather conditions including extreme cold and extreme heat.

5. KNOWLEDGE

The incumbent must have proficient knowledge in the following areas:

Knowledge of highway and school bus regulation

Knowledge of how to deal with children

Knowledge of how to deal with children with special needs

Knowledge of scheduling system and procedures

Knowledge of record keeping system

Knowledge of equipment cleaning standards and procedures

6. SKILLS

The incumbent must demonstrate the following skills:

Ability to operate school bus in a safe and responsible manner

Client service and public interaction skills

Team building

Analytical and problem solving skills

Decision making skills

Effective verbal and listening communications skills

Ability to read and write to record pickups and maintain daily records

Stress management skills

Time management skills

7. EDUCATION QUALIFICATION & EXPERIENCE

The School bus driver is required to have appropriate driver for driving a School bus. He will undergo formal training organized by RTA, criminal check, police verification and medical test.

Be physically capable of performing job duties. You must be capable of lifting and /or carrying

Must pass a pre-employment physical examination, drug and alcohol tests

Be of good moral character to work with children

Like children

Be able to work a split shift

Be able to start work very early in the morning

Be able to read, write and communicate in English

Be willing to spend time in training, and updated training activities to learn proficiency in job performance

Have a team attitude

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