Job Description

Job Title Parent Relation

Description

Position: Parent Relation

Location:
Dubai

Salary: up to 4000 AED

Gender: Male

Nationality: Indian

1.
PURPOSE

Being
a
representative
of
G1,
a
Parent
Relations
Executive
(PRE)
will
carry
out
the
responsibilities
of their role in the school. Over and above this responsibility, they are responsible for providing
additional
support
for
the
Administration
department
in
the
Corporate
Office
as
per
the
requirements.

2.
SCOPE

All
PREs
will
be
reporting
to
the
Managing
Director
with
a
dotted
line
reporting
to
the
Head
of
Business
Operations, Accounts
Officer
and
Operations
Manager.

All PREs should be able to communicate with the School Administration and GPT Head Office for
successful
and
effective
functioning
of
all
activities
which
ensures
excellent
customer
service.

3.
RESPONSIBILITY

A good PRE makes a huge difference to the success of G1 and the school.
PREs are key staff that
will
ensure
good
rapport
with
the
school, parents
and
students
of
their
units.

3.
A.
Fees
&
Revenue
Management

The
PRE
is
expected
to
perform
and
be
responsible
the
following
activities
in
their
respective
units:

a)

Issuance of
transport
fees
and
extra
trips
invoices

b)

Collection
of
fees

c)

Submission
of
fee
collection
reports
to
Accounts
department

d)

Daily, weekly
and
monthly
fees
reconciliation

e)

Cancellation
of
receipts

f)

Timely
coordination of
deposit
of
cash and
cheque
collection

g)

Return,
re-payment
and
consolidation
of
cheque
bounce
cases

h)

Manual
receipt
reconciliation

i)

Processing
and
consolidation
refunds
for the
PREs
unit

j)

Application
concession
after approval from
Head
Office

k)

Reminders
and
follow
up
for
outstanding
fee
payments

l)

Additional
revenue
collection

3.
B.
Transport
Management

Manage
the
school
transport
counter
and:

a)
Register
new
students
for
transport
service

b)
Log
and
maintain
students'
database

c)
Regular
reconciliation
of
students'
attendance
against
bus
list

d)
Preparing
and
regular
communication
of
capacity
utilization
report

e)
Log
and
maintain
change
of
area
details

f)
Log
and
maintain
transport
discontinuation
details
and
form

g)
Issuance
of
ID
cards
if
the
same
is
printed
and
/
or
provided
by
G1

h)
Log
and
maintain
database
of
maintenance
service
request

3.
C.
Parent
Relations
&
Complaints
Management

To
ensure
positive
relations
between
G1,
school,
parents
and
students:

a.
Good
and
proper
interaction
with
parents
and
students

b.
Communication
to
parents
regarding
routes
and
driver
details

c.
Communication
to
parents
regarding
pick-up
and
/
or
drop-off
timings

d.
Communication
to
parents
regarding
delays
due
to
traffic,
accidents
or
vehicle
breakdown

e.
Address
issues
and
concern
of
parents
effectively

f.
Collect
feedback
on Operations
and
performance
of
transport
system
from
parents

3.
D.
Human
Resources

To
manage
the
staff
resource
allocated
in
the
PREs
unit:

a)
Log
and
maintain
driver
deployment
and
any
change
of
allocation

b)
Log
and
maintain
daily
staff
attendance

c)
Coordinate
for
staff
uniform

d)
Managing
assets
issued
to
staff
(SIM
Cards,
mobile
phones,
electronic
attendance
device,
etc.)

e)
Replacement
of
Drivers
in
case
of
absence
of
regular
driver

f)
Log
and
maintain
vehicle
mulkia,
RTA
permit,
Sharjah
permit
and
Ajman
permit
database

g)
Ensure
GPS
tracking
and
electronic
attendance
system
is
functional
before
each
trip

h)
Ensure
functional
video
surveillance
and
ensure
timely
maintenance

i)
Communication
of
login
credentials
for
electronic
attendance
and
online
payment
portal

3.
E.
Operations
Management

a)
Ensure
maintenance
of
updated
bus
list
with
list
of
students,
staff
and
vehicle
allocation

b)
Operational
permit
for
School
Buses

c)
Fuel
management

d)
Coordination
for
consumables
and
other
material
requirement
for
the
vehicles

e)
Log,
maintenance
and
communication
to
Head
Office
of
accidents

f)
Coordination
for
replacement
vehicles
in
case
of
shortage
or
breakdown

g)
Coordination
for
route
management
and
trial
runs

h)
Confirmation
and
recording
of
traffic
violations
and
fines

i)
Coordinate
for
maintenance
servicing
for
vehicles allocated
in
the
unit

Perform
all
other
duties
relating
to
the
fulfillment
of
the
responsibilities
of
a
PRE
as
assigned
by
the
Managing
Director,
Head
of
Business
Operations, and
Operations
Manager.

4.
WORK
ENVIRONMENT

4.
A.

Physical
demands:
A
PRE
has
a
moderately
strenuous
job.
The
PRE
must
sit
for
long
periods
and
requires
intense
concentration,
particularly during
school
open
houses.

4.

B.

Environmental
Conditions:
A
PRE
must
work
in
all
different
weather
conditions
including
extreme
cold
and
extreme
heat.

5.
KNOWLEDGE

The
incumbent
must
have
proficient
knowledge
in
the
following
areas:


Knowledge
of
highway
and
school
bus
regulation


Knowledge
of
how
to
deal
with
children


Knowledge
of
how
to
deal with
children
with
special
needs


Knowledge
of
scheduling
system
and
procedures


Knowledge
of
record
keeping
system


Knowledge
of
equipment
cleaning
standards
and
procedures

6.
SKILLS

The
incumbent
must
demonstrate
the
following
skills:


Ability
to
operate
school bus
in
a
safe
and responsible
manner


Client
service
and
public
interaction
skills


Team
building


Analytical
and
problem
solving
skills


Decision
making
skills


Effective
verbal
and
listening
communications
skills


Ability
to
read
and
write
to record
pickups
and
maintain
daily
records


Stress
management
skills


Time
management
skills

7.
EDUCATION
QUALIFICATION
&
EXPERIENCE

The
School
bus
driver
is
required
to
have
appropriate
driver
for
driving
a
School
bus.
He
will
undergo
formal
training
organized
by
RTA,
criminal
check,
police
verification
and
medical
test.


Be
physically
capable
of
performing
job
duties.
You
must
be
capable
of
lifting
and
/or
carrying


Must
pass
a pre-employment
physical
examination,
drug
and
alcohol
tests


Be
of
good
moral
character
to work
with
children


Like
children


Be
able
to
work
a
split
shift


Be
able
to
start work
very
early
in
the
morning


Be
able
to
read,
write
and
communicate
in
English

Be

willing

to

spend

time

in

training,

and
updated
training
activities
to
learn
proficiency
in
job
performance


Have
a
team
attitude

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