Amazon MENA Operations team is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.
Key job responsibilities - Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations - Work directly with key internal stakeholders, customers, and partner teams to craft and deliver scalable solutions - Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery - Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate - Influence design and development of strategic processes - Work with program managers and business leaders to communicate and deliver critical business initiatives - Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions - Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers - Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence.
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
BASIC QUALIFICATIONS
- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor\'s degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules