Job Description

About Jumeirah and The Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Role:

An exciting role has arisen for an experienced Outlet Manager at Jumeirah Messilah Beach Hotel & Spa, Kuwait. The main purpose of this role is to efficiently manage the restaurant, be quality oriented and customer focused and drive performance to achieve the objectives as outlined in the Food and Beverage performance plan.

Your main duties will include:

To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.

To hire, train, and supervise the outlet employees.

To possess management ability that ensures a successful handling of the outlet.

To ensure the correct and consistent service techniques will be demonstrated by all colleagues.

To maintain a friendly yet unobtrusive manner with all guests.

To observe daily conditions of all physical facilities and equipment in the area of responsibility and make recommendations for corrections and improvements as needed.

To prepare colleague schedules appropriate to the operation.

To communicate with the Chef and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns.

To forecast covers and revenues and then schedule accordingly.

To develop all colleagues for future advancement.

To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.

To complete and conduct performance evaluations for all colleagues.

To maintain a daily log for communication between outlet colleagues.

To implement and control proper clearing standards.

To promote good public relations and handle complaints or concerns of guests.

To handle all inventories directly involved with the operation of the outlet.

To properly handle and report employee and guest accidents.

To continually be aware of departmental needs as they relate to production and colleagues.

To control standards, performance, colleague' conduct, dress code, appearance, sanitation, etc., according to established policies.

To manage and control overall expenses of the outlets focusing on higher revenue and profit.

To plan and execute special events such as Ramadan, Eid, etc.

To perform other tasks or projects as assigned by hotel management and colleagues. About You:

In order to be considered for this role you will have gained a diploma or equivalent in Hotel Management from an internationally recognized institution. A minimum of 2 years' experience working in a similar role in a five star hotel.

You will already have demonstrated your ability to deliver great commercial results and to manage and inspire a great team.

You will also possess experience of working in the Middle East, with diverse cultures and have very good written and verbal English language skills; Arabic language is desirable. Proficiency in computer software systems such as MS Office is essential.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes housing, yearly vacation ticket allowance equivalent to a return ticket to home country, incentive plan, medical insurance coverage, life and accident insurance.