Job Description

Job Title Education / Training / Teaching

Description

Senior Manager

Sr. Management Consultant / Management Consultant

Attract, develop & engage a world-class workforce

Our Focus

TeleTech is bringing humanity back to business.

Our company was founded more than three decades ago on one guiding principle:
Customer relationships built on trust and simplicity deliver lasting value for everyone. In other words, happy customers equal happy companies.

Building those relationships across every channel, every interaction, every day thats not so simple. The always on, multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. The result is a disconnect that is costing brands billions and pushing customers away.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

Customer Strategy Services (CSS) Leadership and Learning

The brands that lead in customer engagement Zappos, Disney, Apple, Costco all have a commitment to culture that goes far below the surface. Each of these organizations has a systematic approach to training, rewarding and continuously reinforcing their focus on the customer that permeates everything they do. Customer Strategy Services brings together its customer-centric methodology with innovative learning and organizational techniques to provide clients with the strategy, curriculum, training, coaching, social collaboration, knowledge management and technology needed to build a company that consistently delights the customer and the employee while delivering value to the enterprise.

We operate around one core principle: Exceptional performance comes from a combination of alignment, capability, and mindset. Through this principle, our Consultants, Senior Consultants, Principals, and Partners work with a distinct methodology to ensure an ongoing and sustainable relationship with clients, rather than a purely as needed basis.

The Management Consultant (MC) and Senior Management Consultant (SMC) are focused on executing client engagements leveraging a broad suite of the Teletech tools. This position drives assigned operations, process, workflow, and systems engagements from hand off to completion, ensuring that engagements are delivered on time, according to specification and within budget.
Reliability and outstanding delivery are the cornerstones of expectations. Consultants are involved in providing objective advice, expertise and specialist skills with the aim of creating value, maximizing growth or improving the business performance of their clients.

Are you a road warrior? Do you like to travel, all while maximizing growth and improving the business performance of your clients? Would you like to add to your shower cap collection? Are you tired of seeing the same faces every day when you go to work, then this is the position for you. The consultant maintains a high billable / utilization rate while also contributing to the continuous improvement of our delivery approaches. Approximately 80% travel is required. Relocation is not required.

What the role really does

This position offers the opportunity for the Consultant to truly get to manage the relationship with their clients and understand the current state of their business. Our client relies on the expertise of our Consultants to provide solutions to their problems and offer strategies that drive financial results. . .
Conduct client interviews in order to identify issues and implement recommendations and solutions, as well as identify additional opportunities within client organizations
Facilitate workshops and collaborative problem solving sessions.
Coordinate Projects/deliverables and prepare business proposals /presentations
Mentor Implementation Services Consultants and provide technical assistance
Serve as a Subject Matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis

What the team looks like

Our consultants have years of experience in service industries ranging from retail, healthcare, and finance with positions that vary from director level and above. Many are six sigma certified but ALL have real life business experience that they want to share with the rest of the world. Every client is unique, every challenge, every pain. Our Consultants have the accumulation of experience, practice, knowhow and by making mistakes of their own, know what it takes to help our clients do it the best way possible.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Proficiency (certified) or Mastery in Lean and/or Six Sigma principles as well as delivery methodologies
Ability to recognize your audience and speak credibly to business and technical topics
Ability to provide process guidance to clients on issues of performance and scalability
Demonstrate the ability to develop and sustain relationships with business partners and client personnel
7+ years working experience in one or more of these service areas: healthcare, government, financial services or telecommunications.
Program or project management experience a plus
Proven capability to work with people at all levels of an organization
History of managing and being managed to targeted results
80% travel is required

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