Job Description

Job Title Tech Contract / Information Technology

Description

Avaya Telecommunications Senior Field Engineer

At Technology Solutions Group (TSG), a subsidiary of TeleTech, we are actively hiring to meet the demands of our fast-growing business! As a premier partner of Avaya and Microsoft, we are a national, world-class communications provider of systems integration, telephony, contact center and data networking solutions and services.
TSG is currently recruiting Field Engineers who will be based out of our corporate office in Aurora, IL.

Key Responsibilities:
-Install and Configuration of Avaya servers (S8300, S8800s, DL360s, etc)
-Install in configuration of Avaya Gateways (G700s G350s, G430s, G450s, G650s, etc)
-Programming related to CM5 and CM6
-Firmware upgrades/Service packs
-Working knowledge of RFA/PLDS is a benefit
-Installation of IP sets
-Position involves all phases of implementing telephony systems (including VOIP technology) with end user customers
-Responsibilities include designing, programming, training and troubleshooting
-The position interfaces with customers on a daily basis and requires a friendly, professional interpersonal approach
-Some overtime work/travel is required

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