Do you see yourself as an Order Taker for InterContinental Hotel\xc2\xae Dubai Festival City?

As the world\'s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental\xc2\xae brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand.

The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account
• Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once
• Articulate and repeat each other to the guest before hanging up. Use guest name and title
• Follow established script to encourage up-selling
• Give guest the approximate time of delivery
• Helps in operation, mise en place
• Knowledge and understanding to explain and perform upselling all items offered by the hotel
• Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, Salt), etc.
• Close checks to correct guest\'s room account
• Print reports and/or complete paperwork at the end of shift
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
• May assist with other duties as assigned
• Perform any reasonable tasks as instructed by Manager

What we need from you:

• Communication skills \xe2\x80\x93 guests and colleagues will need to come to you with concerns as well as compliments, so you\xe2\x80\x99ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you\xe2\x80\x99ll have spent at least two years in a similar position in a 5 star property
• You will have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

What you can expect from us:

We\xe2\x80\x99ll reward all your hard work with competitive salary and benefits.

Join us and you\xe2\x80\x99ll become part of the global IHG\xc2\xae family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey?
As the world\xe2\x80\x99s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\xe2\x80\x99d like to embrace a world of opportunities, we\xe2\x80\x99d like to welcome you to the world\xe2\x80\x99s most international luxury hotel brand. Let\xe2\x80\x99s Go Further Together.
Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.

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