Order Taker

The In-Room Dining Order Taker primary responsibilities are taking guest orders in a professional
friendly way , maximizing departmental revenues by up selling orders, communicating them clearly
and accurately to the servers, processing guest checks and ensuring that proper payment is collected.

Hotel Overview:

Fairmont Bab Al Bahr, "gateway to the sea" boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.

Responsibilities:

• Report to work on scheduled time, wearing the proper uniform and nametag at all time.
• To maintain a clean and safe work environment
• To inform guests about all other hotel services and promotions upon request
• To maintain good working relationships with all fellow colleagues
• Keep an up-to-date knowledge of the menu, beverage list and wine list.
• Maintain the telephone etiquette at all times.
• Take guest orders accurately, honor all special requests.
• Process pre ordered Meals.
• Up sell orders
• Give appropriate preparation and delivery times.
• Enter guest orders in Micros POS
• Communicate all incoming orders to servers properly.
• Keep track of all incoming and outgoing orders on floor sheets.
• Maintain an accurate balance of your bank.
• Close checks accordingly upon return of servers.
• Do courtesy call backs
• Process Amenities
• Handling guest inquiries and complaints.
• Inform RC staff of guest check outs
• Assist RC with checks
• Run Shift end Micros reports
• Pay out Tips and Gratuities
• Drop cash payments
• Assist with tray and table set ups if necessary
• Assist with side work if necessary

Qualifications:

• Excellent communication and organizational skills (Fluent in English/Arabic speaking is an
• asset)
• Must be responsible & reliable
• Work well under pressure in a fast paced environment
• Must be able to work well in a team environment
• Previous F&B experience an asset, but not required
• Previous Micros experience an asset, but not required (training provided)

Visa Requirements:

Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.

Living and working in Abu Dhabi: Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi\xe2\x80\x99s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi, we suggest you visit the following website:

www.visitabudhabi.ae

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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