Order Management Senior Associate
??????? ???????, C, EG, Egypt
Job Description
Overview:
We are looking for a proactive and detail-oriented Supply Chain Customer Claims Analyst to join our team in Cairo. In this role, you will manage customer claims, returns, refusals, and penalties while ensuring issues are resolved quickly and effectively. You will be a key point of contact for customers, Sales, 3PL partners, and internal teams, helping us deliver the highest standards of service within the French Business Unit.
Responsibilities:
Claims & Returns Management
Manage customer claims related to product returns, refusals, damages, or order errors. Coordinate with Sales, delivery drivers, and warehouses to secure timely and accurate resolution. Ensure proper documentation, approvals, and system updates for returns and credits.Penalty Handling & Reporting
Review and analyze penalty claims from customers to identify root causes. Maintain and improve penalty tracking tools and provide analytics for continuous improvement. Process validated penalties and consolidate monthly reports for budget monitoring.Process & Continuous Improvement
Develop, update, and maintain SOPsfor claims and order management Ensure process compliance across operations and manage change requests for updates. Collaborate with cross-functional teams (3PL, cost accounting, Sales, customer services) to improve efficiency and customer satisfaction.Qualifications:
Proficiency in English and French (C1) - written and spoken. 1 year of experience in customer service, order management, or claims handling. Bachelor's degree in Business, Supply Chain, or a related field*
Strong stakeholder management skills, with experience working with customers and cross-functional teams. Intermediate Excel and Microsoft Office skills. * Knowledge of SAP/MRP systems
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Job Detail
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Job IdJD2254495
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location??????? ???????, C, EG, Egypt
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EducationNot mentioned