Job Description

Description

To complete secretarial and administrative duties professionally, with a positive attitude towards daily patients and staff. Developing and managing the quality and efficiency of administrative systems for the whole Speech Therapy department and assisting in the smooth running of the community room.

Essential Job functions and Key Accountabilities:

Case managing each referral received from pre-requirements and booking until discharge Work closely with doctors for scheduling operations Make sure that the Preauthorization Approval Requests are applied for with complete information. Proper filing of approval copies to the patient file and coordinating with pre-auth team for posting onto the HIS.

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Managing multiple OR diaries. Greet patients, visitors, students, and/or employees and respond to inquiries, requests for information and provide assistance. Booking/rebooking/cancelling patients across multiple dairies via email/telephone or face to face and dealing for future patient request/queries Establish and maintain cooperative working relationships with other employees to facilitate carrying out instructions involving other departments, transmitting information accurately and tactfully.

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Maintain office files, staff files, and other appropriate records. Maintain inventory of office & clinical supplies Perform general clerical duties including organizing, filing, shredding and photocopying documents and files, etc. Compose written correspondence and materials, prepare minutes, reports, statistical data, and other materials pertaining to the OR department. Responsible for answering phones, responding to voice or e-mail messages, as well as sending and receiving Whataspp messages. To maintain a high standard of confidentiality at all times. To be responsible for ensuring own continuous development and that administrative skills meet the needs of the service. Performs other related duties as directed.

Knowledge, skills, and abilities:

Excellent customer service skills Ability to use independent judgment and discretion. Oral and written skills to convey ideas, facts, and information effectively and accurately to staff, organization, and the general public. Ability to identify what information is needed by others for effective actions. Ability to maintain confidential and sensitive information. Ability to develop and maintain filing systems. Ability to deal with internal and external customers in a tactful and courteous manner. Ability to devise or adopt office procedures to changing organizational needs. Ability to establish and maintain effective working relationships internally and externally. Well-organized and self-directed. Ability both to take initiative and follow-through.

Qualification

High school diploma or equivalent

Bachelor's degree is an advantage

Experience

At least one (1) year post-high school secretarial/computer training or two years secretarial experience in a hospital or clinic setting is preferable.

Fluent in English and Arabic. Ability to speak in Urdu, Hindi or Pashto languages are an advantage