Job Description

:

The Operator is responsible for managing incoming and outgoing calls efficiently, directing inquiries to the appropriate departments, and providing professional assistance to guests and staff in accordance with hotel procedures and service standards.

Key Responsibilities:

Handle all incoming and outgoing phone calls promptly and professionally Handle guests' inquiries, requests and complaints efficiently Answer the calls according to the hotel/ apartments standards Maintain accurate records of guest messages, amenities or services requests and wake-up calls Know the extensions line of all departments and direct the call to appropriate departments Mandatory to know the emergency contact number of UAE authorities and follow the emergency protocols Provide the guests with information about hotel/apartments rate, services, facilities, locations and directions Support the front office for administrative tasks

Requirements:

Previous experience in customer service and call handling tasks Strong verbal communication skills and listening skills Ability to work under pressure and focus on guest satisfaction Good knowledge of telephone etiquette and professional tone of voice Ability to use basic computing skills and phone systems Ability to work varied shifts, including evenings, weekends and public holidays

Preferred Qualifications:

Minimum High School Degree or bachelor's degree required Previous experience in operating calls or a related field Knowledge of intercom facilities or use of PABX telephone system (Private Automatic Branch Exchange)
Job Type: Full-time

Language:

* English (Preferred)