Job Description

Job description

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN THE HEALTH/MASSAGE/WELLNESS SECTOR

Operations & Office Manager -- Novus Wellness (Dubai)

Full-time | Dubai | Premium Wellness Service

Novus Wellness is Dubai's leading mobile wellness brand, delivering premium massage and wellness experiences directly to clients' homes, hotels, and offices. We are looking for a highly organized, confident, and service-driven Operations & Office Manager to oversee daily operations, manage client communication, and support the growth of our brand.

What you'll do

The Operations & Office Manager is the central coordinator of the business--ensuring smooth day-to-day operations, managing therapist schedules, handling client communication, and supporting sales and marketing activities. This role requires excellent English communication, strong people management skills, and the ability to multitask in a fast-moving environment.

Key Responsibilities

Operations & Scheduling Manage daily therapist schedules, bookings, and route optimization Ensure smooth coordination between clients and therapists Monitor punctuality, performance, and service quality Maintain operational checklists, SOPs, and internal workflows Client Communication & Sales Confidently handle inbound calls, WhatsApp messages, and booking inquiries Convert leads into confirmed bookings through strong communication and sales skills Provide exceptional customer service, ensuring every client feels valued Handle follow-ups, feedback, and service recovery when needed Team & People Management Oversee therapist attendance, performance, and professionalism Support onboarding, training coordination, and daily team communication Maintain a positive, disciplined, and high-performance culture Social Media & Digital Coordination Post updates, stories, and announcements across WhatsApp, Telegram, Facebook, and Instagram Respond to social media inquiries and messages promptly Assist with basic content coordination (photos, captions, scheduling) Administration Maintain records, reports, and operational documentation Support invoicing, petty cash, and basic financial tracking Ensure the office environment is organized and efficient
Requirements

Minimum 5+ years of experience in a similar position, with a health/massage/wellness company Excellent spoken and written English Female with a background/understanding of massage/wellness services Previous experience in spas, hotels, or home massage services is a strong advantage Strong people management and interpersonal skills Outstanding time management and multitasking ability Confident phone communication and proven sales experience Experience with social media posting and messaging platforms (WhatsApp, Telegram,
Facebook, Instagram)

Professional, reliable and comfortable working in a fast-paced environment Experience in wellness, hospitality or service-based businesses is an advantage
What we offer

Competitive salary package (Basic + Performance Related Bonus) UAE residence visa & medical insurance fully sponsored Fully paid, high-quality staff accommodation Company transportation provided Ongoing training and career growth opportunities Work with an upscale, appreciative client base
If you are a talented individual who thrives on making people feel amazing, we want to hear from you!

To apply, send your CV, recent photo and copies of your certifications to contact@novuswellness.ae with the subject "Office/Operations Manager Application - [Your Name]".

We look forward to welcoming you to the team!

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

* Do you have experience in the Massage/Wellness sector?