Job Description

Job Title:

Operations Support Lead

Location:

Doha, Qatar

Job Type:

Full-time

We are seeking an experienced

Operations Support Lead

to oversee the daily operations, reliability, and scalability of the TASMU Platform.
You will lead a technical operations team, manage incident response, optimize performance, and ensure system availability. This is a leadership role that combines technical excellence with strategic operational management.

Key Responsibilities

Oversee day-to-day operations and maintenance of the TASMU Platform to ensure high availability and performance. Lead and mentor a team of cloud operations and support engineers. Manage and optimize cloud infrastructure on

Azure and Google Cloud

. Implement and manage

incident, problem, and change management

processes (ITIL-based). Collaborate with security and compliance teams to maintain data integrity and platform security. Conduct

capacity planning

and ensure scalability for future growth. Coordinate with

vendors and technology partners

for seamless integrations. Develop and maintain

disaster recovery and business continuity

plans. Track and manage the operations budget, costs, and forecasts. Generate and present performance reports and KPIs using

Power BI and Azure Monitor

. Drive process improvements and automation initiatives to enhance operational efficiency.

Required Skills & Qualifications

Bachelor's degree in Computer Science, IT, or a related field (Master's preferred). Minimum

5 years of experience

in

technical operations management

, preferably in

cloud-based environments

. Hands-on experience with

Microsoft Azure

and/or

Google Cloud Platform (GCP)

. Strong understanding of

DevOps principles

,

Infrastructure as Code (IaC)

, and

cloud cost management

. Familiarity with

monitoring tools

such as Azure Monitor, Log Analytics, Application Insights, and Microsoft Sentinel. Excellent

leadership, communication, and problem-solving

skills. Certifications such as

Azure Solutions Architect Expert

,

GCP Cloud Architect

, or

ITIL

are preferred.

Preferred Tools

Monitoring & Observability:

Azure Monitor, Log Analytics, KQL, Application Insights, Microsoft Sentinel

Incident & ITSM:

SymphonyAI ITSM or ServiceNow

Reporting:

Power BI, Azure Workbooks, Excel

Governance & FinOps:

Azure Cost Management, Resource Graph, Policy

Soft Skills

Strategic and analytical thinking Strong leadership and mentoring abilities Excellent cross-team collaboration Business-oriented decision-making Commitment to continuous learning and innovation
Job Types: Full-time, Permanent

Pay: Up to QAR20,000.00 per month