Job Description

As the

Operations Support Lead

, you will oversee the day-to-day operations of the TASMU Platform, lead a team of technical experts, and collaborate with stakeholders to maintain system availability and continuous improvement.

Key Responsibilities

Platform Operations

Oversee daily operations and maintenance of the TASMU Platform, ensuring uptime, reliability, and performance. Monitor and optimize resources across

Azure

and

Google Cloud

environments.

Leadership & Team Management

Lead and mentor the operations and support team, promoting collaboration and technical excellence. Manage vendor and partner relationships to ensure smooth integration and support.

Incident & Security Management

Develop and manage

incident response

and

disaster recovery

procedures. Ensure compliance with security and data protection standards.

Performance & Optimization

Monitor system health, capacity, and performance metrics. Drive

process automation

and operational efficiency improvements.

Reporting & Governance

Prepare performance dashboards and reports using

Power BI

and Azure tools. Manage operational budgets, forecasts, and cost optimization. Support ITIL best practices and service management standards.

Preferred Tools & Technologies

Cloud Operations & Observability:

Azure Monitor, Log Analytics, Application Insights Azure Monitor for Containers (AKS), Microsoft Sentinel, Microsoft Defender for Cloud Azure Policy, Azure Advisor

IT Service Management:

SymphonyAI ITSM (Incident/Problem/Change, CMDB, Discovery/Event Management) Microsoft Teams (for incident collaboration and reviews)

Reporting & Analytics:

Power BI, Azure Workbooks, Excel (Power Query), SharePoint, Confluence

Governance & FinOps:

Azure Resource Graph, Azure Cost Management + Billing Service Discovery & CMDB

Qualifications

Education & Experience

Bachelor's degree in

Computer Science

,

Information Technology

, or a related field (Master's preferred).

5+ years

of experience in

technical operations management

, preferably with cloud-based platforms (Azure or GCP). Strong understanding of

cloud infrastructure

,

IaC

,

DevOps

, and

ITIL

practices.

Certifications (Preferred):

Microsoft Certified:

Azure Solutions Architect Expert

Google Cloud Certified:

Professional Cloud Architect

ITIL Certification

Key Skills & Attributes

Strong leadership and people management abilities Deep knowledge of cloud infrastructure, DevOps, and automation Excellent problem-solving and incident management skills Experience with security, compliance, and risk management Strategic thinker with a focus on innovation and continuous improvement Strong analytical, communication, and stakeholder management skills Ability to thrive in a fast-paced, dynamic environment

Soft Skills

Business and strategic mindset Adaptability and continuous learning Integrity and data privacy awareness Innovation and proactive problem-solving Results-oriented and collaborative approach

Why Join TASMU

Be part of a

national transformation initiative

shaping the future of smart cities in Qatar Work with

cutting-edge cloud technologies

and industry leaders Enjoy a

collaborative, innovative, and inclusive work culture

Job Type: Full-time