Job Description

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world--from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date" Company:MER FedEx Express Intl BV DXB

City: Abu Dhabi

Scheduled Weekly Hours:48

Worker Type:Regular

Posting Start Date17-Jan-2024

Posting Close Date:23-Jan-2024

Job Family:FXE-MEISA: Operations Support Agent

Position Summary: Grade 4/ Grade 5 Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

TYPE DESCRIPTION Agent: Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. JOB SPECIFIC RESPONSIBILITIES Admin & Support, Admin & Support Ground Operations, Customer Service, Dispatch, Manifesting, Operations Support, Service Assurance, Special Services Operations, Supply Chain Admin & Support, Supply Chain Operations, Location-based Customer Service, Operational Administration & Support, Reporting, Sort Support & Trace Management

JOB CATEGORY CLERICAL

JOB PURPOSE Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

PROCESSES & PROCEDURES Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.

PROBLEM SOLVING Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.

COMMUNICATION Uses appropriate communication methods to understand and share information with customers, team members and other departments. Supports team members and other departments during process changes including participating in the development of appropriate job aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.

REPORTING & DATA MANAGEMENT Validates or completes accurate and timely reporting. Supports/researches relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others' data and completes checks of system to ensure data integrity is maintained.

COMPLIANCE Ensures ongoing compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.

ALIGNMENTS Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills

Good knowledge of FedEx Financial systems including daily/monthly reconciliation, accruals, etc. is preferred.

Must be available and flexible to work variable shifts including weekends and late shifts.

Good knowledge of Microsoft applications is required.

Competent team members based within the same country will be considered for the job prior to candidates from other locations provided they meet above criteria.

High School Diploma (Required)

English (Required)

Customer Service: Customer Service Experience

RC692025