Operations Supervisor
United Arab Emirates, United Arab Emirates
Job Description
:
Role : Operations Supervisor
Location : Dubai
Role Purpose:
Assist the unit manager to ensure smooth run of all operational activities related to VISA Direct product (Cards, Wallets & Accounts)
Role : Operations Supervisor
Location : Dubai
Role Purpose:
Assist the unit manager to ensure smooth run of all operational activities related to VISA Direct product (Cards, Wallets & Accounts)
- Ensure defined operational processes are followed as per agreed Policies and Procedures, UAECB regulations and guidelines.
- Assist the unit manager with various reports and other requirements related to the unit from time to time.
- Perform his / her duties as a Team Lead / Checker for VISA Direct related transactions, Bulk funds transfers, CB UAEFTS and other operational activities.
- Review and approve transactions related to services performed under Centralized Operations for Inward & Outward funds transfers (VISA Direct, Salary payments, Pension Payments, Book Transfers and other related processes including Bulk Payments).
- Ensure VISA Direct queue on Payment Engine is monitored closely during the day and any actions required are timely taken.
- Ensure the daily EOD reconciliation of VISA Direct transactions is performed and validated with any anomalies resolved.
- Ensure all VISA Direct related queries received via email or other mediums are addressed in a timely manner.
- Handling the RPA BOT related activities related to Bulk payments and monitoring the relevant reports.
- Managing the offshore activities related to payments.
- Review all transactions against day end report, ensuring its accuracy and genuineness.
- Report any significant exceptions and/or deviations to department / division management for further instructions / guidance.
- Ensure that proper and organized storage of all department records is maintained and archival is done on a timely basis.
- Verify and approve the reconciliation of transactions / accounts, ensuring that corrective action is taken on outstanding items.
- Undertake training programs to improve knowledge to enhance role performance and provide training to junior staff.
- Assist the Team leader to maintain proper time standards, good team spirit and service standards.
- Ensure compliance to ADIB policies, procedures, guidelines, standards and maintaining high standard of operational controls
- Working with Department Head for work related automation process with involving other departments and teams (RPA-Automation's process).
- Involve for department to complete the tasks related to monthly and periodically RCSA-GRC exercises for minimizing the risk factor and overall effective controls related to daily work.
- Involve for department periodically BCM (BIA-BCP-Call testing) tasks completion.
- Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
- Handling of customer disputes and inquiries.
- A thorough understanding of Bank's Policies and Product knowledge.
- Good understanding of technological issues with sound analytical ability & PC skills.
- Effective communication skills in English & preferably in knowledge in Arabic.
- Ability of work independently with minimal supervision.
- Knowledge of payments process & relevant systems.
- 2-3 years experience in a similar role
- Banking Experience in Cross Border and Domestic Payments
- Bachelor's degree
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Job Detail
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Job IdJD1894370
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned