Operations Performance Consultant (open To Uae Nationals)
Dubai, United Arab Emirates
Job Description
Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
Reporting to the Head of Operations Performance, the Operations Performance Consultant will conduct standardized data analysis on existing operating procedures, develops process improvements and refinements using cost/benefit analysis, and creates and revises procedure bulletins; acts as a subject matter expert on business systems and provides basic technical assistance to support overall strategic, business, and operational planning, performance measurement, monitoring, and reporting.
Job Accountabilities
As Operations Performance Consultant, the key responsibilities will be:
- Perform effective quality assurance checks and provide regular, timely feedback on trend analysis.
- Support the application of appropriate systems and controls policy and procedures within Operations, sharing best practice where applicable.
- Propose improved or new controls or revise operational processes in relation to area of specialism and identification of emerging risks.
- Perform and support the oversight of the effective operation of key governance frameworks
- Provide subject matter expertise and/or project resource to support the successful delivery of regulatory, legislative and/or Assurance change requirements as appropriate.
- Identify and escalate appropriate opportunities for improving business performance, with a focus on service delivery, governance, controls and cost efficiency.
- Providing broader team support as and where required taking responsibility for issue resolution and root cause analysis.
Job Qualifications
To be successful in this role, you will need:
- High level of financial service industry experience in a similar role is preferred within a customer service environment.
- Strong written and verbal communication skill with a passion for customer service
- Good working knowledge of MS-Office
- Good analytical and problem-solving skills
- Ability to develop solutions to complex problems
- Ability to work in a fast moving, fluid and challenging environment
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): AE - Dubai
- Remote working: No
- Schedule: Full Time
- Recruiter name: Leigh Jeremy Jaye Santander
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Job Detail
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Job IdJD1432113
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned