Job Description

Operations Manager, Wellness and Guest Experience - Atlantis The Royal - Dubai, UAE
Position Overview
The Operations Manager, Wellness and Guest Experience at Atlantis The Royal Dubai is a senior leadership role responsible for overseeing spa, wellness, and holistic guest experiences at AWAKEN. This position focuses on delivering Forbes Five Star service standards, driving operational excellence, and curating personalized guest journeys within an ultra-luxury resort environment.
Job Details
Country: UAE
City: Dubai
Industry: Health, Wellness and Fitness
Function: Hospitality & Tourism
Salary: 18000-22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Operations Manager, Wellness and Guest Experience leads daily spa and wellness operations at Atlantis The Royal Dubai, ensuring seamless service delivery, strong commercial performance, and exceptional guest satisfaction. The role combines strategic leadership, emotional intelligence, and operational control to elevate wellness experiences while developing high-performing teams.
What You'll Do

• Oversee the complete guest journey across spa, wellness, and holistic services
• Ensure consistent delivery of Forbes Five Star service standards
• Drive personalized wellness experiences using guest preferences and history
• Manage daily operations including scheduling, room utilization, cleanliness, and safety
• Lead quality assurance audits and ensure compliance with health, safety, and hygiene standards
• Support revenue growth through treatment capture, retail conversion, and upselling strategies
• Monitor guest satisfaction metrics and implement continuous improvement actions
• Collaborate with resort departments on guest experience and wellness initiatives
• Maintain accurate guest profiles and treatment records within wellness systems
• Lead departmental meetings, briefings, and performance reviews
• Oversee training, onboarding, and continuous development of wellness teams
• Manage budgeting, inventory, financial reporting, and commission calculations
• Support sales, marketing, and promotional activities related to wellness offerings
• Build, inspire, and develop a motivated, high-performing wellness team

Ideal Profile

• Minimum 5 years of experience as an Assistant Spa and Wellness Manager or Spa and Wellness Manager
• Strong background in wellness, fitness, therapy, or spa operations
• Proven ability to lead high-volume luxury wellness environments
• Excellent guest handling, conflict resolution, and service recovery skills
• Strong leadership, communication, and organizational capabilities
• Commercial awareness with experience in revenue, budgeting, and cost control
• Ability to work under pressure while remaining visible, approachable, and hands-on
• High level of professionalism when engaging with senior stakeholders and VIP guests

Why Join Us

• Lead wellness operations at one of the world's most ultra-luxury resorts
• Competitive tax-free salary with an extensive benefits package
• Access to world-class training, leadership development, and career mobility
• Work in a multicultural, innovative, and performance-driven environment
• Be part of a global luxury hospitality brand within the Kerzner portfolio

About the Company
Atlantis The Royal is an ultra-luxury experiential resort in Dubai and part of Kerzner International. Renowned for architectural innovation, immersive wellness, and exceptional guest experiences, Atlantis The Royal offers unparalleled career opportunities for leaders seeking long-term growth in luxury hospitality and wellness operations.
Job Title Operations Manager, Wellness and Guest Experience - Atlantis The Royal - Dubai, UAE
Operations Manager, Wellness and Guest Experience - Atlantis The Royal - Dubai, UAE
Position Overview
The Operations Manager, Wellness and Guest Experience at Atlantis The Royal Dubai is a senior leadership role responsible for overseeing spa, wellness, and holistic guest experiences at AWAKEN. This position focuses on delivering Forbes Five Star service standards, driving operational excellence, and curating personalized guest journeys within an ultra-luxury resort environment.
Job Details
Country: UAE
City: Dubai
Industry: Health, Wellness and Fitness
Function: Hospitality & Tourism
Salary: 18000-22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Operations Manager, Wellness and Guest Experience leads daily spa and wellness operations at Atlantis The Royal Dubai, ensuring seamless service delivery, strong commercial performance, and exceptional guest satisfaction. The role combines strategic leadership, emotional intelligence, and operational control to elevate wellness experiences while developing high-performing teams.
What You'll Do

• Oversee the complete guest journey across spa, wellness, and holistic services
• Ensure consistent delivery of Forbes Five Star service standards
• Drive personalized wellness experiences using guest preferences and history
• Manage daily operations including scheduling, room utilization, cleanliness, and safety
• Lead quality assurance audits and ensure compliance with health, safety, and hygiene standards
• Support revenue growth through treatment capture, retail conversion, and upselling strategies
• Monitor guest satisfaction metrics and implement continuous improvement actions
• Collaborate with resort departments on guest experience and wellness initiatives
• Maintain accurate guest profiles and treatment records within wellness systems
• Lead departmental meetings, briefings, and performance reviews
• Oversee training, onboarding, and continuous development of wellness teams
• Manage budgeting, inventory, financial reporting, and commission calculations
• Support sales, marketing, and promotional activities related to wellness offerings
• Build, inspire, and develop a motivated, high-performing wellness team

Ideal Profile

• Minimum 5 years of experience as an Assistant Spa and Wellness Manager or Spa and Wellness Manager
• Strong background in wellness, fitness, therapy, or spa operations
• Proven ability to lead high-volume luxury wellness environments
• Excellent guest handling, conflict resolution, and service recovery skills
• Strong leadership, communication, and organizational capabilities
• Commercial awareness with experience in revenue, budgeting, and cost control
• Ability to work under pressure while remaining visible, approachable, and hands-on
• High level of professionalism when engaging with senior stakeholders and VIP guests

Why Join Us

• Lead wellness operations at one of the world's most ultra-luxury resorts
• Competitive tax-free salary with an extensive benefits package
• Access to world-class training, leadership development, and career mobility
• Work in a multicultural, innovative, and performance-driven environment
• Be part of a global luxury hospitality brand within the Kerzner portfolio

About the Company
Atlantis The Royal is an ultra-luxury experiential resort in Dubai and part of Kerzner International. Renowned for architectural innovation, immersive wellness, and exceptional guest experiences, Atlantis The Royal offers unparalleled career opportunities for leaders seeking long-term growth in luxury hospitality and wellness operations.
Post Details
Job Start Date
Salary from 18000.00
Salary to 22000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required