Job Description

About the Role
We are seeking a highly skilled and proactive Operations Manager (Emirati) to lead the planning, implementation, and operational management of major government-related events and large-scale public events.
This role requires a strong leader who can manage multiple workstreams, oversee operational readiness, coordinate stakeholders, and ensure smooth delivery across all functions in a fast-paced, multicultural environment.
Key Responsibilities
Operational Strategy & Delivery

• Lead the development and implementation of operational plans, service models, and procedures.
• Oversee daily operational performance, identify risks, and resolve issues promptly.
• Ensure readiness across all functions, including visitor services, logistics, facilities, and security.
• Manage multiple projects simultaneously while meeting operational deadlines.

Team & Staffing Management

• Oversee onboarding, training, and performance support for operational staff.
• Ensure team preparedness through training plans, operational briefings, and development programs.
• Support staff welfare, productivity, and engagement across multiple locations.

Logistics, Compliance & Vendor Management

• Review operational guidelines set by organizers and ensure strict compliance.
• Liaise with government entities, event authorities, and regulatory bodies.
• Lead procurement activities, manage vendors, and track contractual deliverables.
• Ensure all operational work follows safety, legal, and quality standards.

Stakeholder, VIP & Protocol Coordination

• Oversee VIP visit management in collaboration with protocol and event teams.
• Coordinate cross-functional teams, partners, and external stakeholders to support strategic objectives.
• Represent the operations function in internal and external meetings.

Financial & Administrative Oversight

• Support budgeting, forecasting, and expense tracking across operational activities.
• Review financial summaries, audits, and operational reporting.
• Maintain accurate records, documentation, and operational control frameworks.

Reporting & Knowledge Management

• Lead the preparation of progress updates, operational dashboards, and management reports.
• Contribute to post-event reviews, lessons learned, and knowledge transfer documentation.
• Support long-term planning and continuous improvement initiatives.

Education & Experience

• Bachelor's degree in Operations Management, Business Administration, Events Management, or related field.
• Minimum 5+ years' experience in operations management, ideally in government-related entities, exhibitions, global events, or large-scale public operations.
• Experience with international events, expos, or high-profile projects is a strong advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication skills in Arabic & English.
• High level of organization, attention to detail, and ability to manage multiple priorities.
• Ability to work under pressure in dynamic and multicultural environments.
• Strong stakeholder management and vendor coordination experience.
• Proficiency in Microsoft Office and scheduling tools.

Other Requirements

• Knowledge of major event operations, international exhibitions, or pavilion management is an advantage.
• Willingness to travel internationally for extended periods.

At Yosh Hospitality, our recruitment department stands as a beacon of excellence in sourcing top-tier talent for the luxury hospitality sector and beyond. We specialize in providing bespoke recruitment solutions meticulously tailored to meet the sophisticated needs of our diverse clientele. Our expertise extends across various industries, including luxury hospitality, investments, arts, and lifestyle.

Skills Required