Job Description

We are looking for a Operations Manager to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What's On Your Plate?

Manage and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams.

Oversee and manage all daily operations of the business, ensuring efficiency and effectiveness in all processes.

Develop and implement operational policies and procedures to enhance overall business performance.

Accountable for local NFV operational performance including both commercial & operational KPIs

Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation

Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities

Work with the Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives

Maintain and monitor costs related to our teams on the ground, including our relationships with 3PL providers and operational employees.

Ensure we are cost-effective and budget-conscious without compromising the quality of service delivery.

Work closely with key accounts on performance, and opportunities and leverage relationship to build local market insights

Scope and deliver local initiatives to improve ops metrics quantified with data analysis

Drives the team to deliver consistent results & improvements across all NFV verticals

Consistently reviews performance, highlighting successes and areas of improvement supported by a target action plan

Expert in local operational processes/procedures, continually evaluating, simplifying, removing non-value-adding tasks and auditing compliance

Ability to think outside of the box, innovate where products/processes are not available and challenge ways of working

Leads by example and provides in-depth training to the team

Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency

Share best practices, and successful initiatives with our markets to support

Strong problem-solving skills and the ability to adapt to changing circumstances.

Excellent leadership and organizational skills, with a capacity to make decisions and prioritize tasks. What Did We Order?

3 plus years operational experience in Grocery operations or food/tech business

Strong operational experience, local expertise desirable

Direct Line management experience - Ability to build relationships, motivate peers and manage upwards

Ability to think outside of the box, innovate where products/processes are not available and challenge ways of working

Leads by example and provides in-depth training to the team

Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency

Share best practices, and successful initiatives with our markets to support

Strong problem-solving skills and the ability to adapt to changing circumstances.

Excellent leadership and organizational skills, with a capacity to make decisions and prioritize tasks.

JR0040414