Job Description

Position

The Operations Manager reports to the Store Director and contributes to run properly all back of house activities. Together with the Store Manager is responsible for IT Systems management, all facilities management, stock availability and inventory running. Also oversees all security, logistics and after-sales.

Job responsibilities

Main Responsibilities

Ensure proper store operations according to guidelines. Operate the Retail Pro Management system, in all areas relating to stock transfer, stock arrivals and payments. Manage and maintain the store facility, including cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items. Oversee maintenance on all lightings and electrical systems as required. Ensure organization of all back of house areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas. Serve as direct liaison between all sub-contractors and vendors to verify work standards and conditions of the store. Control store expenses ensuring their correct records. Ensure proper procedures are being met in regard to cash, credit card and check processing. Control Petty cash in accordance with company policy and procedure. Manage, facilitate, and ensure completion of all inventories and cycle counts. Collaborate with and support Legal department in all areas of risk, physical security, store cash controls, inventory management, inter-store communication, and audits. Ensure proper order on packaging material, stationary, CRM materials etc. Maintain depth and accurate records of repairs (After Sales Service follow up). Oversee all processing of shipments, transfers, and consignments. Ensure all associates are aware of and abide by all HR policies. New joiners training on back-office procedure, including POS, schedules etc. Ensure all associates are aware of and abide by all POS policies and procedures.

Profile

Profile

At least 5 years of experience in Fashion/Luxury retail back of house. Bachelor's or master's degree is preferred. Organized, punctual, accurate, trustable. Administration and financial skills. Excellent Computer skills. Fluent English.

FENDI

MAISON

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The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.


Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.


In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.