Job Description

Mukbang Shows Restaurant is the UAE's number one destination for all-you-can-eat Korean BBQ and seafood, with thriving locations in Abu Dhabi and Dubai. We are renowned for our exceptional food, vibrant atmosphere, and warm hospitality. As we continue to grow, we are seeking an experienced, hands-on Operations Manager to help us deliver the highest standards across all our branches.

:

As Operations Manager, you will oversee daily operations across multiple restaurant locations, ensuring seamless service, food quality, and an outstanding guest experience. This leadership role requires a results-driven professional with a passion for hospitality, strong people skills, and a proven ability to manage teams and processes in a fast-paced environment.

Key Responsibilities:

Oversee all aspects of daily operations across assigned branches Lead, motivate, and train restaurant staff to ensure high performance and customer satisfaction Monitor and maintain quality standards in food, service, and cleanliness Analyze financial data and manage budgets to ensure profitability Implement and enforce company policies, health & safety standards, and operational procedures Identify areas for improvement and drive operational excellence Liaise with suppliers, vendors, and partners to ensure smooth supply chain management Manage scheduling, payroll, and staff performance evaluations Resolve customer complaints and ensure positive guest relations Report to senior management on KPIs, targets, and ongoing initiatives

Requirements:

Proven experience as an Operations Manager or similar leadership role in the restaurant/F&B industry (minimum 3 years preferred) Strong leadership, communication, and interpersonal skills Excellent organizational and multitasking abilities In-depth knowledge of restaurant operations, health & safety regulations, and UAE labor law Ability to thrive under pressure and adapt to a fast-paced environment Proficiency in POS systems, MS Office, and basic financial management Fluency in English required; additional languages are a plus

What We Offer:

Competitive salary & performance incentives Dynamic, multicultural work environment Opportunities for growth and career advancement Staff meals, discounts, and other benefits
Job Type: Full-time

Experience:

Restaurant: 7 years (Required) * Manager: 3 years (Required)