Job Description

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the organization, ensuring efficient processes, resource management, and alignment with strategic goals. This role manages cross-functional teams, monitors performance metrics, implements process improvements, and supports senior management in achieving business objectives.

Key Responsibilities

1. Operations Management

Oversee daily operations to ensure smooth workflow across all departments. Develop and implement operational policies, procedures, and best practices. Monitor and optimize operational performance metrics. Ensure compliance with company policies, industry regulations, and safety standards.

2. Team Leadership

Manage, mentor, and evaluate department managers and staff. Foster a positive work environment and promote teamwork and accountability. Conduct regular performance reviews and develop staff training plans.

3. Strategic Planning & Execution

Collaborate with senior management to develop operational strategies aligned with business goals. Plan and manage projects to improve efficiency, productivity, and quality. Identify risks and implement mitigation strategies.

4. Resource & Budget Management

Prepare, manage, and monitor departmental budgets. Optimize resource allocation to maximize efficiency. Oversee procurement, vendor management, and inventory control.

5. Process Improvement

Identify areas for process optimization and implement continuous improvement initiatives. Streamline operations to reduce costs and improve quality and delivery timelines. Introduce new technologies or systems to enhance operational efficiency.

6. Reporting & Analysis

Generate and analyze operational reports, KPIs, and dashboards. Present findings and recommendations to senior management. Ensure data accuracy and timely reporting for decision-making.

7. Cross-Functional Coordination

Collaborate with HR, finance, marketing, and other departments to achieve organizational objectives. Support business development initiatives and special projects as required. Ensure clear communication and coordination across teams.

Qualifications

Education & Experience

Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).

2-4 years of experience

in operations management or a similar leadership role. Proven experience managing cross-functional teams and operational budgets.

Skills & Competencies

Strong leadership and people management skills. Excellent problem-solving, decision-making, and analytical abilities. Strong organizational and project management skills. Proficiency in operational software, ERP systems, and Microsoft Office. Ability to work under pressure and adapt to a dynamic environment. Effective communication and interpersonal skills.

Work Environment

Full-time role; onsite or hybrid depending on company policy. May require occasional travel for site visits, vendor meetings, or training.
Job Type: Full-time