Job Description

We're hiring: Operations Manager - Wellness Brand (Ref: OM-DXB-2025)
GreenRocks Consulting is supporting a Dubai-based wellness brand on a mission to make feeling good a daily ritual. We are looking for an Operations Manager to lead end-to-end operations and elevate customer experience across digital and physical touchpoints.
If you thrive in fast-growing consumer environments and love building seamless operations -- this role is for you.
Role Overview
You will oversee the company's operational engine -- supply chain, e-commerce, fulfillment, customer service, data, and admin compliance -- while working closely with founders, suppliers, and partners to ensure efficiency, quality, and growth.
Key Responsibilities
1. Supply Chain & Product Development

• Forecast and optimize COGS, raw materials & packaging
• Manage supplier relationships and negotiate across regions
• Lead product development & R&D coordination
• Onboard new manufacturers to support innovation & scale

2. Operations Management

• Oversee daily B2C & B2B fulfillment
• Supervise customer service across all channels
• Implement SOPs for warehousing, logistics & customer experience

3. E-Commerce & Digital Operations

• Manage and optimize the website/e-commerce platform
• Coordinate product launches, translations, promotions & A/B tests
• Align visuals and banners with brand guidelines
• Manage subscriptions, offers, and retention strategies

4. Data, Forecasting & Finance Support

• Maintain dashboards for sales, inventory & KPIs
• Support Finance with reconciliations, payments & settlements
• Drive data-based demand planning and forecasting

5. Administration & Compliance

• Manage licenses, insurance, permits & staff visas
• Update internal policies and documentation
• Coordinate with HR, PRO, and compliance partners

Requirements

• 2-3 years in Operations, Supply Chain, or E-commerce (FMCG/Consumer Goods a plus)
• Strong project management & organizational skills
• Proficiency in Excel/Google Sheets
• Shopify experience is an asset
• Excellent communication, negotiation & problem solving
• Fluent in English, French, and Arabic

Skills Required