Job Description

Position Overview

The Operations Manager is the cornerstone of Blaura's daily function , responsible for overseeing all departments, ensuring smooth service flow, and maintaining the highest standards of guest experience. This person serves as both the front face of the center and the key link between management and all operational teams.

The ideal candidate combines strong organizational and leadership skills with a polished, service-oriented presence. They should be confident managing diverse departments while remaining calm, approachable, and attentive to every client interaction.

Key Responsibilities

Oversee and coordinate daily operations across all departments -- Spa, Salon, Fitness & Mindfulness Studios, Kids' Zone, Cafe, Boutique, and Front of House. Supervise department heads to ensure alignment in service quality, communication, and team discipline. Act as the front face of the center, greeting clients, addressing feedback, and ensuring exceptional service at all times. Serve as the communication bridge between frontline staff and upper management. Develop, implement, and maintain Standard Operating Procedures (SOPs) across all functions. Track performance metrics and prepare regular operational reports for management review. Monitor facility readiness, cleanliness, safety, and maintenance on a daily basis. Support HR with onboarding and internal training to align staff behavior with Blaura's culture and service tone. Coordinate with Accounts, Procurement, and Marketing to ensure cohesive backend and customer-facing operations. Handle escalations and resolve conflicts or service challenges with professionalism and discretion. Lead weekly operations meetings and maintain transparent communication between all departments. Represent Blaura during client events, walkthroughs, and inspections.

Requirements

Bachelor's degree in Business Administration, Hospitality, or Operations Management. Minimum 6-8 years of experience in operations management, preferably within the wellness, hospitality, or lifestyle industries. Proven ability to lead multiple teams and manage diverse departments simultaneously. Excellent customer service and interpersonal skills, with confidence in client-facing roles. Strong background in SOP creation, performance management, and service delivery. Highly organized, adaptable, and able to thrive under pressure. Proficient in ERP and POS systems (Odoo preferred). Professional fluency in English; additional languages are welcome but not required. Polished, articulate, and presentable in all professional interactions.

Core Competencies

Calm, confident, and solutions-driven leadership style. Excellent communicator across all levels of the organization. Balanced judgment with strong sense of responsibility and service quality. Ability to anticipate operational needs and proactively resolve issues. Upholds Blaura's values of respect, consistency, and excellence.

Compensation & Environment

Competitive salary and benefits as per UAE labor law. Supportive, structured, and wellness-driven work environment. Opportunity to lead Blaura's entire operational ecosystem and shape the experience that defines the brand.
Note: Women Only

Job Type: Full-time