Job Description

OPERATIONS MANAGER - DUBAI
I am currently seeking an experienced Operations Manager for one of our client's casual and vibey Japanes outlet. The Operations Manager will be responsible for overseeing daily business functions to ensure efficiency and productivity, developing and implementing strategies to improve operational processes, managing budgets, and ensuring compliance with company policies and regulations.
A bit about the role:

• Lead performance of all outlets, ensuring consistent quality, service, efficiency, and profitability. Directly manage and guide Restaurant Managers, Supervisors. Oversee expansion and pre-opening activities including market analysis, site selection, feasibility, planning, staffing, training, and launch execution. Ensure compliance with brand standards, financial targets, and regulatory requirements. Work closely with the Executive Chef to ensure food quality and kitchen operations meet company standards.
• Working with Head Office teams to stay aligned on company goals i.e People & Culture, HR, Finance, Marketing, Admin and Compliance, etc
• Develop and execute the group's operational strategy in line with long-term business objectives. Drive cross-functional alignment across all departments to achieve organizational efficiency and scalability. Represent operations and Head Office functions at the board/ownership level, providing strategic recommendations. Lead corporate initiatives such as franchising, partnerships, and international expansion.
• Set clear KPIs for outlets, with strong accountability at every level. Regularly review financial performance, operational metrics, HR dashboards, and marketing ROI. Ensure structured reporting and communication across the leadership team.
• Build and lead a high-performing leadership team across outlets and Head Office. Establish succession plans, leadership development programs, and employee engagement initiatives. Act as a culture champion, ensuring the group's values are embedded across all markets and functions.

Ideal candidate:

• Bachelor's degree in hospitality management, Business Administration, or a related field (required)
• Master's in business administration (MBA) or Hospitality Management (preferred)
• 10+ years in F&B or hospitality operations, with at least 3 years at senior or executive level leading large, multi-unit and cross-border operations in UAE. Experience in high-growth or multi-brand environments is preferred.
• Strong project management and pre-opening experience
• Ability to build scalable systems and structures across diverse markets
• Outlet performance (revenue, margin, guest satisfaction)
• Operational efficiency (labour, food cost, process compliance)

Salary pacakge: AED25000 - 35000 + benefts

Skills Required