Job Description

Operations Manager - Duties & Responsibilities

1.? ?Daily Operations & Facility Management

Ensure smooth day-to-day operations across all academy zones Oversee cleanliness, safety, and maintenance of all equipment and facilities. Monitor schedules to ensure classes, PT sessions, and events run on time.
2.? ?Staff Supervision & Development

Manage and support coaches, reception, sales, housekeeping. Schedule staff shifts and ensure proper coverage in all areas. Conduct regular performance reviews, provide training, and motivate staff to achieve targets.
3.? ?Client Experience & Retention

Maintain a family-friendly, professional, and motivating environment. Handle escalated member concerns, complaints, and feedback promptly. Ensure excellent customer service at all touchpoints Work with sales and PT teams to boost retention and member engagement.
4.? ?Sales & Revenue Support

Monitor and support sales team to achieve membership and PT targets. Assist in planning promotions, offers, and campaigns in coordination with sales & marketing. Track revenue performance and report results to CEO
5.? ?Compliance & Safety

Ensure compliance with health and safety regulations, including OHC (Occupational Health Card) requirements. Implement and monitor academy policies and procedures. Ensure emergency and first aid readiness in all areas.
6.? ?Event & Program Coordination

Oversee academy events, seminars, and special classes (e.g., open days, boot camps, tournaments). Coordinate with coaches to plan timetables and programs. Ensure events run smoothly and align with the Sias brand standards.
7.? ?Inventory & Resource Management

Manage stock and supplies for the training equipment, and academy needs. Coordinate with vendors for timely deliveries and equipment servicing. Control costs while ensuring high-quality standards.
8.? ?Reporting & Continuous Improvement

Monitor KPIs: sales, PT sessions, class attendance, member retention, and customer satisfaction. Provide weekly and monthly operational reports to CEO Identify areas for improvement and suggest practical solutions.
Job Type: Full-time