Job Description

We are seeking a highly organized and results-driven

Operations Manager

to lead and improve our operational processes across departments. This role is responsible for ensuring the efficiency of daily activities, maintaining compliance, and supporting strategic initiatives to enhance overall performance.

The ideal candidate is a strong leader with excellent organizational skills and experience in managing business operations.

Experience in records management or document control is a strong advantage

, as the role will involve oversight of information governance and compliance-related processes.

- Ensure all operations are carried on in an appropriate, cost-effective way

- Support digital transformation and automation efforts where applicable

- Identify areas for process improvement and lead efficiency initiatives

- Improve operational management systems, processes and best practices

- Formulate strategic and operational objectives

- Manage budgets and forecasts

- Recruit, train and supervise staff

- Find ways to increase quality of customer service

- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Acquiring a thorough understanding of key customer needs and requirements

- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

- Coordinating with stakeholders at the client and reporting

Requirements:

Master's degree in Business Administration, Operations Management, or a related field 4-5 years of experience in operations or general management

Experience in records or document management is a plus

(e.g., knowledge of retention schedules, compliance, and document control systems) Strong organizational and analytical capabilities Communication and negotiation skills Ability to build rapport Time management and planning skills Proficiency in English

Preferred:

Familiarity with records management systems
Job Types: Full-time, Permanent

Pay: AED12,000.00 - AED15,000.00 per month