Job Description

Position:

Operations Manager

Department:

Operations

Experience:

2- 4 years

Education:

Graduate or Masters degree in Business Management

Location:

Dubai

Age: Above 30 years

Key Responsibilities:

Operational Leadership:

Supervise and manage daily operations across business setup, renewals, PRO services, and client support teams.

Client Onboarding & Experience:

Ensure timely and seamless onboarding of new clients; maintain strong client relationships throughout their business lifecycle.

Licensing & Government Coordination:

Liaise with free zones, mainland authorities, and government departments (DED, Immigration, MOHRE, etc.) to process trade licenses, visas, and other approvals.

Team Management:

Lead and mentor a team of coordinators, PROs, and support staff. Define performance expectations and drive accountability.

Process Optimization:

Evaluate existing workflows and implement improvements for efficiency, cost-effectiveness, and scalability.

Compliance & Documentation:

Ensure all procedures comply with local regulations. Maintain accurate records and documentation for internal and external audits.

Reporting & Analysis:

Generate and analyze weekly/monthly reports to track KPIs, client satisfaction, and service timelines. Identify trends and propose improvements.

Vendor & Partner Management:

Oversee relationships with external vendors (e.g., typing centers, legal consultants, etc.) to maintain service quality.

Qualifications & Experience:

Bachelor's degree in Business Administration, Operations Management, or related field (Master's preferred)

5+ years of experience in operations management, preferably within the UAE business setup or PRO services sector

In-depth knowledge of UAE government processes and licensing requirements (Mainland, Freezone, Offshore)

Strong leadership, communication, and organizational skills

Proficient in Microsoft Office, CRM systems, and process tracking tools

Fluency in English; Arabic is a plus

Job Type: Full-time