Job Description

OPERATIONS MANAGER - DUBAI We have been retained by an international client based in Dubai. They are looking to strengthen their team by adding an Operations Manager to oversee their outlets. The successful candidate will be responsible for the daily operations and management of all outlets. This role requires a deep understanding of the coffee industry, including roasting and barista training. The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills. Responsibilities include, but are not limited to:

Operational Policies and Procedures: Develop and implement policies to ensure consistency across all outlets. Inventory and Supply Chain Management: Optimize efficiency and minimize costs by managing inventory levels, ordering, and logistics. Performance Monitoring: Use KPIs to identify improvement opportunities and implement strategies. Staff Management: Recruit, train, and supervise outlet managers and staff to maintain high standards and deliver exceptional customer service. Manpower Budget: Oversee and manage the manpower budget. Marketing Collaboration: Work with the marketing team to develop and execute promotional campaigns. Compliance: Ensure adherence to health, safety, and food hygiene standards. Financial Oversight: Manage budgeting, cost control, and financial performance to meet profitability targets. Coffee Program Oversight: Oversee coffee roasting, recipe development, flavor of the month creation, coffee bean sales, barista training, machine calibration, and event coordination. Experience: Minimum of 3 years as an Operations Manager within the coffee industry. Work Environment: Ability to work effectively in a high-pressure, fast-paced environment. #J-18808-Ljbffr